Customer Success Manager - French Market
Customer Success Manager - French Market
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Job Description
Your mission
As a Customer Success Manager at Wooclap youll support hundreds of clients in transforming their learning practices with our toolsdriving adoption satisfaction retention and helping clients grow by delivering additional value.
Managing a large portfolio youll leverage automation digital tools and self-service resources to provide a seamless experience while maximizing client value and uncovering new business opportunities.
Passionate about improving customer success This role is made for you!
Your responsibilities
Drive Customer Success through Scalable Support (40%)
Manage a broad portfolio of SMBs and higher education institutions using a primarily low-touch approach for efficient impactful supportreserving high-touch engagement for moments when it truly adds extra value to clients.
Design streamlined self-serve onboarding experiences while staying alert to high-potential opportunities requiring closer follow-up.
Build automated communication workflows tailored to user engagement levels ensuring timely and relevant support.
Monitor key usage and satisfaction metrics to proactively optimize customer experience drive retention and highlight risks.
Maximize Clients Retention while unlocking Business Opportunities (30%)
Leverage usage insights to support the renewal process and uncover upsell and cross-sell opportunities focusing on the most promising accounts.
Activate and nurture internal champions and advocates to extend reach and influence within client organizations and more.
Create Engaging Digital Content and Resources and be the voice of the clients (30%)
Organize weekly webinars with power users and training sessions and develop scalable digital resources like video tutorials product walkthroughs and playbooks tailored to specific customer personas and needs to help users deepen their knowledge and adopt best practices.
Represent the voice of the customer across teamscollaborate with Product to prioritize impactful feature improvements work with Marketing to tailor messaging and campaigns partner with Tech to enhance user experience and support Sales to align on client needs.
Package
Competitive compensation based on experience
Full-time contract
Location : Paris in the vibrant co-working space of Schoolab rue de Milan in the 9th arrondissement.
Meals: 11 of meals per day worked with the Swile card paid for 100% by Wooclap
Health: Health insurance 100% paid by Wooclap (Alan) and free access to Alan Mind (Mental Health service)
Work equipment: Loan of a Macbook to work in the best conditions.
Transportation: Reimbursement of up to 50 of the Navigo pass.
Reimbursement of the cost of the mobile subscription up to 50 euros per month
Paid-Time off: RTT
Flexible working policy
Home working fees
Required Experience:
Manager
Employment Type
Full-Time
