Overnight Front Desk Agent
Overnight Front Desk Agent
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Salary Not Disclosed
1 Vacancy
Job Description
As an Overnight Front Desk Agent you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in check-out kiosk operations market sales and all other guest interactions. If you are friendly personable and like to work independently this may be just the job for you!
This position alternates 3 days and 4 days of Night audit for a total of 70 hours every two weeks. An additional shift can be picked up for an evening shift at the front desk if looking for more hours. We are looking for someone that can work FRI/SAT/SUN/MON then the next week SAT/SUN/MON. The shifts are 10 hour shifts from 10pm - 8am which means one week you would get 3 days off the next 4 days off.
RESPONSIBILITIES
- Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
- Book guest hotel reservations.
- Register guests to the hotel verifying reservation personal information and securing payment information.
- Answer and route calls as appropriate; take guest messages with accuracy.
- Promote the brand loyalty program and provide recognition and benefits to all present members.
- Anticipate guests needs and respond timely efficiently appropriately and in a friendly manner.
- Assist in resolving guest complaints regarding service and/or accommodations whether handling on own or elevating to managerial level.
- Responsible for cash drawer contents and transactions during shift.
- Maintain accurate records including cash flows registration cards reservation cards and property walks.
- Process all market and retail transactions for the guests.
- Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
- Maintain appropriate market inventory levels restocking when necessary.
- Handle confidential information including guest records with a high degree of integrity.
QUALIFICATIONS
- High School Graduate or GED required.
- Knowledge of front desk operations and procedures guest services and hotel services.
- Proficiently speak read write and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
- Able to work independently and desire to participate as part of a team.
- Possess proficient computer skills including proficient knowledge of MS Office products knowledge of brand operating systems preferred.
- Able to use tact and understanding when dealing with a variety of customer service problems including stressful and highly emotional situations.
- Possess high school graduate level mathematical aptitude know standard cash handling procedures and knowledge of computerized cash register systems.
- Demonstrate genuine care for customers and employees.
- Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
- Able to work in a fast-paced environment.
BENEFITS
- PTO with immediate accrual
- Access 50% of your wages prior to payday
- Discount program for car rentals travel entertainment etc.
- Hotel Discounts Worldwide
- Health Insurance
- Dental Insurance
- Vision Insurance
- Basic Life/AD&D and Supplemental Life Insurance
- Voluntary Options Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
- Employer Sponsored Long-Term Disability Coverage
- 401(k) with immediate match
- Double Time for Holidays Worked
- Health Savings Account
- Employee Assistance Program (EAP)
- Dependent Care FSA
Required Experience:
Unclear Seniority
Employment Type
Full-Time
