Senior Salesforce Engineer
Senior Salesforce Engineer
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$ 178200 - 227700
1 Vacancy
Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.
Whats the opportunity
We are looking for a Sr. Salesforce Engineer to join our Got to Market Infrastructure Team. In this role youll work closely with partners from our Sales Marketing RevOps and engineering teams on building the systems that bring our Go To Market strategy to life. Were facing exciting scaling challenges as we look to build a world class Salesforce platform that helps in our mission to bring the leading AI Agent to market.
What will I be doing
- Design scalable and high-performance Go To Market systems that enable Intercom to build a world class Go To Market engine.
- Lead technical architecture discussions and decisions ensuring solutions are scalable maintainable and integrate seamlessly with existing systems.
- Grow your teams capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
- Partnering directly with stakeholders from across the business to shape the technical solutions to business problems.
What skills do I need
- Proven track record of architecting and implementing complex Salesforce solutions that meet business requirements and scalability needs.
- Salesforce certifications such as Salesforce Certified Platform Developer I and II Salesforce Certified Platform App Builder and/or Salesforce Certified System Architect (or equivalent) are highly desirable.
Bonus skills & attributes
- Experience with Snowflake or similar Data Warehouse
- Exposure to Salesforce CPQ
- Sales Sales Ops or Marketing Ops Experience
Benefits
We are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical dental and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades friends and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $178200 - $227700. Actual base pay will depend on a variety of factors such as education skills experience location etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.
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Required Experience:
Senior IC
Employment Type
Full Time
