Onboarding Process Specialist

Aion Bank is a fully regulated European bank and credit institution combining Vodenos cutting-edge private blockchain-based platform with its ECB banking license strong balance sheet and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions enabling businesses to seamlessly integrate financial services into their offerings.

As part of the UniCredit Group Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodenos existing Banking-as-a-Service (BaaS) offering across key European markets includingGermanyandPoland will see the bank embed its services - ranging from account access and deposits to lending payments and loyalty programs - directly into non-banking digital platforms facilitating seamless customer experiences.

At Aion Bank ourbiggest strength is our peoplea team of highly intelligent creative and ambitious professionals who thrive in a fast-paced innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.

As an Onboarding Process Specialistyoull be a pivotal player in designing implementing and optimizing comprehensive onboarding processes for our corporate clients business partners or new internal initiatives. Your primary goal will be to ensure a smooth efficient and positive onboarding experience that supports business objectives and stakeholder satisfaction.

Your main responsibilities will include:

• Onboarding Process Documenting and continuously managing the full lifecycle of onboarding processes from initiation to full integration or activation.

• Analysis & Optimization: Identifying bottlenecks areas for improvement and automation opportunities within existing onboarding processes then proposing and implementing innovative solutions.

• Cross-Departmental Coordination: Collaborating closely with various departments (e.g. Sales Legal IT Operations Customer Service) to ensure process consistency efficiency and timely task execution.

• Documentation & Compliance Management:Creating updating and overseeing the completeness and accuracy of all process and regulatory documentation related to onboarding ensuring compliance with internal policies and applicable regulations.

• Monitoring & Reporting:Developing key performance indicators (KPIs) for onboarding processes monitoring their execution and preparing regular reports for management.

• Operational Query Resolution:Supporting and resolving operational queries from internal and external teams regarding the status of onboarding processes.

• Training & Support:Preparing training materials and conducting sessions for teams involved in onboarding processes ensuring their full understanding and effective application of procedures.

• Minimum of 5 years of experience in a process management operations or onboarding role within a corporate financial or service-oriented sector.

• Exceptional attention to detail and a high level of accuracy in your work.

• Excellent organizational and time management skills with the ability to manage multiple tasks concurrently.

• Proven analytical skills and the ability to identify problems and propose effective solutions.

• Ability to work independently and collaboratively as part of a team in a fast-paced environment.

• Strong communication and interpersonal skills.

• A proactive and responsible approach to assigned tasks.

• Fluency in Polish and English (B2)

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us we encourage you to apply - even if youre not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!