Lead Infrastructure Engineer - NICE NTR-X, Calabrio, ASC, Ring Central, or Verint
Lead Infrastructure Engineer - NICE NTR-X, Calabrio, ASC, Ring Central, or Verint
Posted on :
08-07-2025
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1 Vacancy
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Job Description
Description
We are seeking a hands-on Vice President of Infrastructure Engineering to lead and grow a team high-impact engineering team focused on capture platforms. The ideal candidate will bring deep technical expertise in NICE NTR-X Calabrio ASC Ring Central or Verint and a strong background in infrastructure engineering voice capture QM and regulatory compliance.
As a Lead Infrastructure Engineer at JPMorgan Chase within the Employee Platforms team you will be responsible for providing technical leadership and hands-on execution in deploying configuring and integrating NTR-X solutions for global capture platforms. Your role is crucial in maintaining resilient scalable and compliant voice capture services across our infrastructure.
Job responsibilities
- Serve as the technical lead and SME for NICE NTR-X deployment configuration and support.
- Lead a team of platform engineers setting priorities providing mentorship and driving delivery.
- Partner with product compliance and architecture teams to ensure regulatory and operational requirements are met.
- Define and implement best practices for voice capture data retention failover and resiliency using NICE NTR-X.
- Collaborate with vendors (including NICE) to troubleshoot issues influence roadmaps and optimize platform usage.
- Own the platform lifecyclefrom proof of concept to certification deployment upgrades and sunsetting.
- Oversee observability monitoring and platform health ensuring reliable capture and export of recordings.
- Drive automation and platform efficiency reducing manual tasks and operational risk.
- Work closely with compliance and architecture leaders on innovative recording strategies.
Required qualifications capabilities and skills
- Formal training or certification on infrastructure disciplines and 5 years applied experience
- Hands on experience in platform engineering or infrastructure roles with at least 3 years in a leadership position.
- Proven hands-on experience with NICE NTR-X Calabrio ASC Ring Central or Verint including setup support and customization.
- Strong understanding of VoIP protocols (SIP RTP) APIs telephony systems and call capture workflows.
- Experience in regulatory or compliance-driven environments especially in the financial services industry.
- Deep knowledge of resiliency patterns high availability and scalable system design.
- Comfortable working across Linux environments with scripting (e.g. Python Bash) APIs and automation tools.
- Excellent communication and stakeholder management skills.
Preferred qualifications capabilities and skills
- Experience integrating NICE NTR-X Calabrio ASC Ring Central or Verint with platforms like MS Teams Unigy Cisco or Zoom.
- Familiarity with cloud-based recording solutions or hybrid architectures.
- Background in DevOps practices containerization (Docker/Kubernetes) and CI/CD pipelines.
- Prior experience managing vendor relationships or leading platform certifications.
Employment Type
Full-Time
Key Skills
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