International Loyalty Manager
International Loyalty Manager
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Job Description
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
The International Premium Products & Benefits team within the ICS COE is responsible for delivering and enabling transformational growth opportunities through expertise and solutions for our customers our markets and our partners. We do this by delivering best-in-class premium products capabilities customer experiences and partnerships to drive revenue growth and margin expansion.
How will you make an impact in this role
Reporting to the Director of International Loyalty this Manager will collaborate with ICS market teams Enterprise Platforms Enterprise Digital Experience Digital & Analytics and other Loyalty enterprise-wide functions to coordinate enhance and deliver new rewards capabilities and seamless redemption and loyalty journeys. They will have influence across all channels for both consumer and GCS business across our 20 International proprietary markets. This role will also define and coordinate the annual Loyalty tech investment strategy across these markets to meet our in-year and future goals & ambitions.
The primary goals for the person in this role include:
- Deliver new and expand existing low-cost redemption options across International Markets.
Improve NPS and Active Redeemers through platform modernization by unlocking the app channel and enhancing MR platforms Drive sustainable rewards economics Become the SME of the existing international rewards capabilities Define and align strategy to deliver on rewards ambitions by coordinating annual tech submissions/investment strategy
- Experience acting as PMO for large-scale implementation projects with Tech Marketing and Operational linkages
Strong technical acumen able to understand complex capabilities and work closely with tech teams to deliver against a common goal Experience working on or with digital channel product teams ideally with an understanding of Amexs digital loyalty experiences and the teams that drive them. Ability to bring order and structure to complex multi-part rollouts Ability to build strong working relationships with all band levels and to work effectively in a collaborative multi-cultural team environment Ability to adapt to evolving priorities and work environment demonstrates flexibility and openness to changing circumstance Strong analytical and business management skills and ability to leverage data to drive business decisions Excellent communication influencing and presentation skills with a strong sense of personal excellence and accountability Global/International experience and mind-set Excellent written and verbal communication skills
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience:
Manager
Employment Type
Full-Time
