Manager, Resource Management and Operational Efficiency
Manager, Resource Management and Operational Efficiency
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
As a member of the Internal Audit (IA) Professional Practices Centre (PPC) youll work in a fast-paced environment where together we serve to make our Internal Audit department more efficient and effective. Reporting to the Audit Director Resource Management you will deliver on Resource and Operational strategies globally including but not limited to; people programs skills assessment capacity analyses resource management and business management.
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 2-3 days per week on-site while other days will be remote.
How youll succeed
Talent/Resource Management - Support centralized management of resources and support recruiting efforts to ensure that Internal Audit staffing levels are appropriate and utilized effectively to support completion of the Audit Plan. Evaluate resource capacity and utilization. Lead onboarding processes and identify enhancement opportunities. Execute global strategies for Internal Audit including resource management skills assessment capacity assessment talent programs and operational efficiency. Support and streamline key processes within the central resource management function and develop standard operating procedures. Maintain key resource management reporting capabilities such as headcount resource availability budget to actuals utilization etc. Support the annual skills assessment process while identifying opportunities for automation. Assist in developing annual objectives for distribution to the department in alignment with senior leadership goals.
Leveraging technology - Manage Internal Audits scheduling tool (Planview) and provide subject matter expertise to Audit Resource Managers. Maintain scheduling processes procedures and reporting. Work with Portfolio Directors and Portfolio Executives to assess resource needs/availability and allocate resources appropriately. Contribute to assessment of internal processes to identify opportunities for continuous improvement.
Relationship Management - Strong skills in relationship management time management organization and planning. Foster relationships within the Internal Audit department including audit teams senior leadership and other PPC teams. Support efforts to manage Campus Recruitment program and Internal Audits talent programs.
Who you are
You can demonstrate experience in related audit talent & administration processes with 3 years of experience within Resource Management and Operations preferably within a professional services environment.
You have a Bachelors Degree in a related field such as Accounting Finance Business Administration Human Resource Information Systems Data Analytics or related field. Completion of Masters degree is considered an note a CPA or CA designation is not required but nice to have for this specific role.
You know that details matter. You notice things that others dont. Your critical thinking skills help to inform your decision making.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. Proficiency in data analytics tools (e.g. Advanced Excel & Power BI) and experience with scheduling & resource management software (Planview) is considered an asset.
You act like an owner. You thrive when youre empowered to take initiative go above and beyond and deliver results.
You have strong computer skills (e.g. MS Word Excel and PowerPoint) and excellent project management skills. You have proven ability to successfully manage timelines milestones and critical paths. You also have the ability to think conceptually synthesize information and implement solutions exercising flexibility and sound judgment.
You have excellent verbal and written communication skills- understanding how to deliver complex concepts to audiences with varying degrees of to communicate effectively in English (both written and verbal) with all levels of staff including Portfolio Directors and Portfolio Executives and all levels of staff negotiate and influence consult with others build relations facilitate group discussions and execute on change management activities.
You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.
Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 34th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Audit Support Budget vs. Actuals (Variance Analysis) Business Effectiveness Business Processes Business Process Improvements Communication Critical Thinking Customer Experience (CX) Internal Controls Leadership Long Term Planning Management Reporting People Management Problem Solving Resource Deployment Resource Management Scheduling Strategic Objectives Strategic Resource PlanningRequired Experience:
Manager
Employment Type
Full-Time
