Billing Assistance Specialist - Full Time -Call Center LV (On Site)
Billing Assistance Specialist - Full Time -Call Center LV (On Site)
Posted on :
08-07-2025
Employer Active
1 Vacancy
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Job Description
Description
JOB SUMMARY
- E-Communications Specialists handle various multimedia contacts such as customer service emails faxes voicemails internal/external phone calls web chats and provides communication support to multiple channels for contact center agents management staff and customers.
HOW YOU WILL CREATE THE EXTRAORDINARY
- Provide excellent customer service to both internal departments and external customers.
- Analyze and accurately process various types of multimedia communication-related requests responding to customer needs to provide appropriate resolutions within established service levels.
- Create edit post and maintain information in the internal knowledgebase for employee access.
- Answer telephone calls emails and participate in internet web chats to assist guests with reservation and billing inquiries including but not limited to:
- Reservation bookings
- Internet error messages
- General questions
- Copies of folios
- Research and resolution of credit card and charge disputes
- Credit card refunds
- Application and reversal of Total Reward credits for payment
- Payment changes
- Credit card authorization releases
- Build contacts and relationships within HET with subject matter experts to maintain an open and accurate flow of information.
- Be knowledgeable of HET services and products and communicate complex ideas simply and clearly via written and visual channels.
- Complete duties as assigned act as a role model and encourage others to do the same.
- Meet measured efficiency goals and standards.
- Handle all incoming customer transactions promptly efficiently accurately and professionally.
- Safeguard customer confidentiality and privacy according to company and department standards.
- Meet department guidelines for punctuality adherence attendance and appearance.
- Assist with special projects and additional duties as directed by a supervisor.
- Adhere to all company policies regulatory and state/federal laws.
WHAT YOU WILL NEED
- Must be 21 years old.
- High school diploma or equivalent.
- Minimum of 1 year in customer service preferably in a hotel or resort or in a customer service-oriented job.
- Reservations or Front Desk experience are preferred but not required.
- Some knowledge of HTML and basic graphic design principles is preferred.
- Intermediate level of Microsoft Office programs (Excel PowerPoint Word and SharePoint).
ADDITIONAL REQUIREMENTS
- Excellent leadership organizational listening interpersonal analytical written and verbal communication skills.
- Thorough knowledge of Casino Reservations processes and guidelines Total Rewards program and proficiency in CMS LMS and WINet systems. Ability to balance cashier reports.
- Good mathematical skills and a basic understanding of accounting terminology.
- Upbeat and positive disposition.
- Strong knowledge of customer care processes and techniques.
- Highly motivated proactive individual and independent thinker.
- Ability to handle multiple tasks in a high-volume fast-paced environment.
- Knowledge of computer and telecommunications functions and systems customer service and telemarketing.
- Excellent developmental and motivational skills.
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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