Employment & Housing Case Manager

You are kind detail-oriented and a great coach. Employment and Housing Case Managers work with folks who are looking for work; helping them find good opportunities complete application materials and prep for interviews. They put their best foot forward and help Shelter House guests and clients to the same.

Key Qualities:

• Commitment. You believe in Shelter Houses mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting but to the fact that it is here.
• Curiosity. You have a habit of asking why or how which leads you to have excellent analytical skills and problem-solving ability.
• Organization. You know what needs to be done when and you have methods in place to ensure you make that happen.
• Communication. When you write or speak folks know exactly what you are saying and the tone is appropriate to the audience.
• Detailed. Your record-keeping is accurate and complete.
• Consensus-building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict.
• Flexibility. You can adapt to the changing needs of the organization its employees and its clients.
• Patience. You can work with a diverse array of individuals in crisis and seek to de-escalate situations.
• Awareness. You are alert focused and tuned into the work environment.
• Judgement. You model sound decision-making and respond in rapidly changing situations. You take action and involve coworkers and management when necessary and first responders when warranted.
• Humility. You understand that no necessary task is beneath any of us when it will advance the mission.
• Cooperation. You work well with members of your team and with folks in other departments.
• Growth-minded. You know and embrace that there is always more to learn and do.

Key Responsibilities:

1. Key Responsibility 1 (40% of time): Provide individualized employment support for program participants by assisting in the completion of applications resumes and cover letters to apply for mainstream employment opportunities.

So That:

• You support program participants in developing short-term and long-term employment planning via career counseling and referrals to education and vocational programs.
• You form strong relationships with other vocational services in the community and provide appropriate referrals.
• You supervise daily computer/employment lab(s) including support to clients and volunteers.
• Provide follow-up to ensure employment for housing stability of participants.
• Work within Employment Team to provide support to other employment programs as needed.

2. Key Responsibility 2 (30% of time): Assist clients in locating permanent housing and accessing mainstream benefits.

So That:

• Assist program participants in locating and applying for housing.
• Aid program participants in financial budgeting and saving money for housing.
• Identify program participants that may need additional assistance from the Rapid Re-Housing Program.
• Assist program participants in applying for mainstream benefits such as Medicaid SNAP etc. and obtaining identifying documents.

3. Key Responsibility 3 (20% of time): Build and maintain relationships with area employers employment agencies service providers landlords and property managers. Work within a team of Case Managers.

So That:

• A trauma-informed environment is achieved and maintained demonstrating a balance of kindness competence and care towards self others with whom we work and those for whom we provide care.
• You respond to participant employer and landlord concerns in a timely manner.
• You maintain a high-level of professionalism in community settings.
• You demonstrate a high-level of advocacy for program participants within a community settings both private and public.
• You build positive relationships with community partners to ensure a high-level of collaboration to best serve program participants.
• You attend and are actively engaged in required agency meetings such as all-staff/department meetings and actively attend/engage in required trainings.

4. Key Responsibility 4 (10% of time): Accurately record client data and statistics including: outcome measures goals objectives and grant specific requirements for those respective federal and local grants; maintain all client records files and reports to ensure accuracy confidentiality and security.

So That:

• You obtain and maintain the appropriate licensure to access Service Point/WellSky: Homelessness Management Information System (HMIS).
• Confidentiality in client information is always maintained.
• Intake and exit procedures are thoroughly conducted in a timely manner including any relevant program record-keeping programs Service Point/WellSky documentation and other agency required paperwork.
• Appropriate program forms pertinent to client information and confidentiality are organized as complete as possible and secure.
• You complete other duties as assigned by the Rapid Re-Housing Program Manager.

This position description is not intended to be a complete list of responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of the organization.

Reports to: Rapid Re-Housing Program Manager

Required Skills:

• Demonstrated knowledge and experience with area services community partners and resources.
• Commitment to operating within a trauma-informed workplace that demonstrates a balance of kindness competence and care towards self colleagues and populations served.
• Minimum of one (1) year of direct service experience.
• Proficiency in Windows-based computer environment and Microsoft Office Suite or related software.
• Good written verbal and interpersonal communication skills.
• Ability to establish and maintain professional boundaries while working with clients both at and outside of work.
• Reliable transportation to get to and from work shifts. In-person attendance is an essential function of the job.

Education and Experience:

Knowledge skills and abilities consistent with a Bachelors degree in Human Services related field or a minimum of three (3) years of related experience.

Hours and Schedule:

• This is a full-time benefit-eligible role.
• 40 hours per week non-exempt.
• Flexible schedule Monday - Friday.

Certifications:

• A valid drivers license.
• Current vehicle insurance.
• The ability to be insured on the agencys commercial auto insurance policy.

Working Conditions and Physical Demands:

• The ability to lift up to 30 pounds at times.
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing.
• Must be able to walk up and down stairs.
• The ability to travel between different locations.
• Ability to respond and react quickly in emergency/crisis situations.

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act (ADA) Shelter House will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Interviews with qualified candidates will be conducted on a rolling-basis until the position is filled. Shelter House is an Equal Opportunity Employer and a United Way Agency.