Account Manager

At Evenbound we exist to empower our clients and our team members to reach their full potential as we create and grow end-to-end solutions on HubSpot. As a growth marketing agency we specialize in HubSpot digital transformation and marketing strategy. We commonly execute HubSpot implementations and onboardings website projects and Team as a Service retainers for our clients. As our team grows were excited to welcome an Account Manager whos ready to learn grow and make an impact.

What Youll Do

As an Account Manager at Evenbound youll work closely with Account Strategists and Program Managers to support the success of our clients. Youll help manage projects gather insights keep communication flowing and make sure everything is running smoothly. You will report directly to the Senior Account Strategist.

This role is ideal for someone with a strong interest in marketing and client service who thrives in a collaborative environment and is excited to grow in the HubSpot ecosystem.

Responsibilities:

• Client Communication Support: Assist Account Strategists with day-to-day client communication including preparing agendas sending follow-ups and responding to client questions with clarity and professionalism.
• Project Coordination: Help keep projects moving by tracking tasks timelines and deliverables. Use tools like ClickUp and Slack to ensure internal and external stakeholders stay aligned.
• Reporting & Analysis: Create and maintain reports using HubSpot and Google tools. Support the team by identifying trends and helping translate data into client-ready insights.
• Team Collaboration: Work closely with content development and strategy teams to gather the information needed for successful project execution.
• Meeting Preparation: Assist in scheduling and preparing materials for client meetings taking notes and summarizing action items to ensure follow-through.
• Learning & Growth: Actively participate in trainings internal team discussions and HubSpot certifications to build your strategic technical and operational knowledge over time.

Qualifications:

To excel in this role you should possess the following qualifications:

• 12 years of professional experience in marketing communications customer service or a related field.
• Experience in an agency setting is a bonus.
• A strong interest in digital marketing and client services.
• Excellent communication and interpersonal skills youre proactive thoughtful and a good listener.
• A detail-oriented mindset with strong organizational and time-management abilities.
• Comfort working in a fast-paced collaborative remote-first environment.
• Familiarity with HubSpot or similar tools is a bonus a willingness to learn is a must.
• Comfortable managing 24 accounts with a total portfolio of $15000 monthly recurring revenue.

Special consideration for candidates with knowledge of lean methodology and/or the Entrepreneurial Operating System (EOS).

Our Core Values

Our Core Values determine how we show up and interact with each other and our clients. We act with integrity strategy and authenticity in everything we do. We take our work - but not ourselves - seriously and we value being able to laugh and connect with one another.

• Technical expertise.
• Strategic thinking.
• Exceptional communication.
• Start fast. Learn fast.
• Win and grow as a team.

Benefits and Perks:

• Health Dental Insurance
• Bonus Program
• Flexible work time
• PTO: 18 Vacation Days 16 Paid Holidays your birthday off!
• 401(k) with company match
• Company-paid short term disability
• Voluntary long-term disability life insurance

Work where you want when you want. At Evenbound we believe we work best when we set our own productive schedules. That flexibility extends to where we work too. While we have an office in downtown Grand Haven that we love our team is distributed and works remotely (you are welcome to visit the office anytime). Theres no weekly in the office quota to meet we work to get work done however that works for you.

Regular team meet-ups. Since the Evenbound team is primarily remote we work hard to schedule team meet-up opportunities when we can. From camping to ski trips to industry conferences we believe that hanging out in person makes our team stronger helping to build real relationships in a virtual world.

Our Tech Stack

We dont expect everyone to have experience with the technology that we use but if you do we certainly want to know about it. Here is a basic list of technologies we use:

• HubSpot CRM
• G Suite
• Google Drive
• Google Ads
• Google Analytics
• Slack
• ClickUp
• PandaDoc
• LucidChart
• Zoom
• Fathom
• ChatGPT

Our Commitment to Diversity Equity Inclusion Belonging

Evenbounds mission - our reason for existing - is to empower our clients team members to reach their full potential. To us that means every single person on and engaging with our team has the right to feel they belong in an inclusive equitable and diverse work experience.

Were committed to learning and growing. This Core Value of ours speaks to the fact we acknowledge theres a lot of space to learn grow and support the areas of DEIB both now and in the future. We understand the responsibility we have to elevate underrepresented voices to take an active role in promoting equity and belonging and to always seek opportunities to create more inclusive ways for all individuals to be able to show up authentically just as they are.