Tech Service Specialist V
Tech Service Specialist V
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
Job Title: Technical Service Specialist V
Department: Service Admin
Supervisor: Mgr. Technical Service II
Location: Line Ave
Job Grade: 4E
FLSA Status: Exempt
Revised: June 2025
Job Purpose
Provides technical support on incoming inquiries from Customers Sales and Service Techs and service agencies regarding service and repair issues with our equipment. Interfaces with all Frymaster/Merco Engineering outside third party sources and Technical Service on support of equipment. Integral in troubleshooting repair and support of equipment in the field and customer satisfaction.
Duties & Responsibilities
Major Accountability
- Provides technical support on the product brand equipment for Service Techs Service agencies Sales Engineering and customers via phone email or possibly at a customers location.
- Work closely with Management Customer Service Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.
- Reviews and learns training materials for Call Center and field technician use to install troubleshoot and repair of Frymaster/Merco equipment
- Resolve Customer escalation issues
Qualifications & Working Conditions
Education
High school diploma or equivalent/Experience required
Experience
5 -10 years in equipment repair and maintenance. Technical experience in relevant field.
Knowledge Skills & Abilities
- Proficiency in Microsoft Office (Word Excel Outlook)
- Strong verbal and written communication skills with professionalism and tact
- Solid understanding of wired and wireless computer networking
- Basic knowledge of all relevant product lines
- Excellent decision-making and problem-solving abilities
- Proven supply chain management skills
- Ability to read and interpret wiring schematics blueprints and technical drawings
- Mechanically and electrically inclined
- CFESA certifications are a plus
- Experience in food service equipment repair and use of related tools
Working Conditions
- Office setting heavy phone and computer use. May be scheduled on weekends. There is on-call duty on a rotating basis for after-hour calls.
- Ability to work mandatory overtime flexible hours and/or overtime on short notice.
PPE Required
Yes
% Travel Required
10%
Direct Reports
None
Required Experience:
Unclear Seniority
Employment Type
Unclear
