Financial Aid Representative

Compensation

$34658.00 Annual

Job Description Summary

The application deadline for this position is 11:59pm EST on July 14 2025.

The Financial Aid Office at Santa Fe College assists students and their families by providing financial assistance to help cover educational expenses and related costs. Financial Aid receives processes and disburses various types of financial aid including grants loans and scholarships based on federal state and college policy.

The Financial Aid Representative is generally the first point of contact providing advice to students and parents regarding the financial aid process and providing information on available programs procedures and eligibility. Therefore the Financial Aid Representative must have a knowledge of college programs and resources and a thorough understanding of all applicable Financial Aid institutional state and federal guidelines and regulations. The Financial Aid Representative also troubleshoots and provides some preliminary evaluation and verification of various requests and documentation that is forwarded to other Financial Aid department members for processing.

Job Description

Responsibilities and Duties Include:

• Provides advice and counsel about available financial aid opportunities eligibility requirements the application process and college resources to students and parents in-person over the phone and via email.

• Carefully adheres to all institutional state and federal guideline and regulations including FERPA and participates in opportunities for professional development on a continual basis to stay compliant.

• Follows proper office procedures and processes to address student inquiries while thoroughly documenting both electronically and manually details for each file.

• Assesses unusual circumstances and reviews and analyzes incomplete or conflicting data to appropriately communicate information to students and families related to financial aid.

• Verifies that information provided on various financial aid forms and legal documents is accurate current and consistent with applicable supporting documentation.

• Creates and supplies forms as needed for various financial aid purposes.

• Receives logs and files documents which may include appeals packages student records applications eligibility marital status and tax information.

• Tracks and reports daily activity of office statistics both electronically and manually.

• Utilizes complex computer programs for reporting tracking monitoring processing recording retrieving and verifying statistical data.

• Conducts outreach events to promote Santa Fe College by marketing financial aid services to the community.

• Communicates tactfully while exercising extreme diplomacy empathy and compassion when dealing with sensitive information challenging situations difficult and sometime disgruntled individuals.

• Uses appropriate strategies to diffuse tense situations and recognize when to make referrals to avoid escalation.

• May need to work a flexible schedule including extended hours during peak service periods and special events.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.

• Strictly honors the privacy security and confidentiality of student records and other sensitive information according to appropriate state federal and college regulations policies and procedures.

• Provides service excellence through courteous informed accessible and professional engagement.

• Performs other duties as assigned.

QUALIFICATIONS

Required: A high school degree or equivalent with two (2) years of related work experience and/or a combination of education and experience equal to two (2) years.

Additional Requirements: A criminal background check will be conducted.

Preferred: An associate or bachelors degree in a related field and experience working in an academic environment.

General Knowledge Skills and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.

• Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all job-related actions.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.

• Relationship Management able to personally provide high level of interactive service to others building relationships and addressing identified needs.

• Results Orientation proven ability to set and exceed established targets.

• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

Application Process: All applicants must submit a completed online SF application a letter of intent an up-to-date resume/curriculum vitae and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding non-discrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.