Senior Manager / Associate Director, Community Training
Senior Manager / Associate Director, Community Training
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Job Description
About us
WeWork India is one of Indias leading flexible workspace operators Great Place To Work certified (Nov 2024 Nov 2025) aimed at creating flexible workspace solutions for companies of all sizes.
Since its inception in India in 2016 WeWork India has expanded across 68 operational centres in Chennai New Delhi Gurugram Noida Mumbai Bengaluru Pune and Hyderabad. WeWork India meets distinct workspace needs for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.
At WeWork India were driven by collaboration creativity and a shared vision to redefine the future of work. If youre looking to be part of a dynamic fast-growing organisation that values talent and fosters growth join us and build your future with WeWork India.
For more information please visit our website
About the role
WeWork India is looking for a passionate and experienced individual who has experience in Community Training to lead training initiatives for the Community function across all locations in India.
The WeWork Community Team plays an important role in delivering an exceptional member experience at every center. As the front-line ambassadors of the WeWork brand they go beyond managing daily operations to foster a strong sense of belonging support and collaboration within the member community. By creating a warm service-oriented and vibrant environment they transform office spaces into thriving hubs of productivity and engagement. Their responsibilities span across member onboarding and support hospitality event hosting building operations and continuous feedback and engagement. This holistic approach makes the Community Team a cornerstone of the WeWork experience directly contributing to member happiness retention and success.
This role is pivotal in ensuring our team members are equipped with the knowledge skills and tools they need to deliver exceptional member experiences and uphold operational excellence.
Roles and responsibilities
Training Strategy & Execution
Design and execute a comprehensive learning strategy tailored to our values of serving members first and getting it done
Conduct regular training needs assessments to identify skill gaps and define blended learning solutions
Create a learning and development strategy that encompasses peer learning coaching or mentoring and formal curriculum
Build and deploy role-specific onboarding programs for new Community hires and upskilling journeys for existing team members
Build a learning academy that caters to the learning needs of our workforce for the community function and can over time build similar skills and capabilities for the flexible working industry
Support successor development for critical roles in the community function
Program Development
Develop standardized training content (SOPs workshops e-learning modules etc.) aligned with WeWork Indias brand values and global standards.
Customize content for different regions and roles (e.g. Community Associate vs. Community Manager).
Facilitation & Delivery
Lead in-person and virtual training sessions workshops and bootcamps across cities.
Partner with City Leads and Community Directors to embed training in operational workflows.
Measurement & Continuous Improvement
Create metrics and feedback loops to evaluate training effectiveness and business impact.
Monitor adoption of best practices and drive performance improvement initiatives.
Regularly update materials based on feedback evolving business needs and global standards.
Collaboration & Stakeholder Management
Work closely with the People Team Operations and L&D as well as global Community peers to ensure consistency and alignment.
Act as a mentor and coach for Community teams fostering a culture of continuous learning.
Experience and qualifications
- 10-12 years of relevant experience in learning & development or training preferably in hospitality coworking or service-driven industries.
- This role reports to the CHRO with a dotted line to Head Community and Building Operations.
- Proven experience in designing and delivering learning at scale.
- Excellent facilitation communication and interpersonal skills.
- Strong project management and organizational capabilities.
- Ability to work in a fast-paced multi-city environment with frequent travel.
- Proficiency with LMS tools presentation software and digital collaboration platforms.
- Certifications in instructional design facilitation or coaching.
- Familiarity with adult learning principles and blended learning strategies.
- Opportunity to impact employee growth and culture at scale.
- A collaborative mission-driven and people-first workplace.
- Growth opportunities within the wider people & community teams.
- Competitive compensation and benefits.
Equal Opportunity Employer
WeWork India is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race religion national or ethnic origin sex sexual orientation gender identity or expression age disability veteran status or other characteristics protected by law.
We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote are based on merit competence performance and business needs.
Our total rewards philosophy is aimed at providing compensation that is competitive performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India our commitment to you is that youll be surrounded by career opportunities in a culture that fosters collaboration flexibility and inclusion.
Required Experience:
Director
Employment Type
Full-Time
