Client Complaints Team Support
Client Complaints Team Support
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Job Description
Job Summary
Job Description
What is the opportunity
We have an exciting opportunity to join our office in London to support our Client Complaints Team. This role will involve recording triaging and supporting the end-to-end complaints management process.
You will provide procedural guidance prepare reports management Information database management and ensuring that regulatory and internal deadlines are met.
What will you do
Support the end-to-end complaints management process.
Oversee the 3-day complaint process.
Mailbox and database management.
Supporting the production of management information and reports.
Undertake and review detriment calculations.
What do you need to succeed
Must-have
Prior industry experience in an Administrator role within a complaint function or financial services.
Excellent administration planning and organisational skills.
Strong attention to detail.
Good understanding of Microsoft Office products (intermediate Excel level).
Understanding of regulatory complaints process.
Nice-to-have
Experience within Wealth Management.
What is in it for you
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities.
Opportunities to work with the best in the field.
Ability to make a difference and lasting impact.
Work in a dynamic collaborative progressive and high-performing team.
Flexible working options fully supported.
Agency Notice
RBC Group does not accept agency resums. Please do not forward resums to our employees nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resums. Please contact the Recruitment function for additional details.
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Job Skills
Application Testing Decision Making Detail-Oriented Group Problem Solving IT Quality Assurance Long Term Planning Predictive Analytics Programming Languages Software Product Testing Test AutomationAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Employment Type
Full-Time
