CRM Developer Manager
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1 Vacancy
Job Description
We are seeking a highly skilled and experienced CRM Developer Manager to lead the development customization and optimization of our Customer Relationship Management (CRM) platform. The ideal candidate will oversee a team of CRM developers collaborate with cross-functional departments and ensure the CRM system supports business goals customer engagement and sales operations effectively.
Key Responsibilities:
- Lead CRM Development: Manage and mentor a team of CRM developers setting priorities and overseeing project delivery timelines.
- CRM Customization & Integration: Develop configure and maintain CRM components (workflows reports dashboards plugins APIs).
- Technical Leadership: Set technical standards code review processes and ensure high-quality code across the CRM team.
- Business Requirements Analysis: Work closely with sales marketing and customer support to gather and translate business requirements into technical solutions.
- System Optimization: Monitor CRM performance troubleshoot issues and implement system upgrades and patches as needed.
- Data Management: Oversee CRM data quality integrity backups deduplication and compliance with data protection regulations.
- Training & Support: Provide end-user support create documentation and lead training sessions when new CRM features or processes are introduced.
- Vendor Coordination: Collaborate with CRM vendors or third-party integrators when necessary.
Qualifications:
- Bachelors degree in Computer Science Information Systems or a related field (Masters preferred).
- 5 years of hands-on CRM development experience with at least 2 years in a managerial or lead role.
- Proficiency in CRM platforms such as Salesforce Microsoft Dynamics 365 Zoho CRM or HubSpot (specify based on your tech stack).
- Strong experience with API integrations custom scripting (JavaScript Python or similar) and database management (SQL NoSQL).
- Familiarity with DevOps tools and agile development methodologies.
- Excellent communication leadership and problem-solving skills.
- Knowledge of data protection laws (e.g. GDPR CCPA) is a plus.
Preferred Skills:
- Certifications in the relevant CRM platform (e.g. Salesforce Certified Developer Microsoft Certified: Dynamics 365 Developer).
- Experience with marketing automation platforms (e.g. Pardot Marketo Mailchimp).
- Strong project management capabilities (e.g. using tools like Jira Trello Asana).
Employment Type
Full Time
