drjobs Customer Experts for a Tech Leader - Dutch - Remote in Greece

Customer Experts for a Tech Leader - Dutch - Remote in Greece

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1 Vacancy
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Job Location drjobs

Athens - Greece

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position: Customer Expert

Work model: Remote in Greece

Location: Greece

Employment type: Full-time

What you will do:
  • Communicate with customers via phone chat & e-mail
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
  • Maintain high customer satisfaction
What you will bring:
  • Fluency in Dutch
  • Advanced English knowledge
  • Familiarity with iOS and/or MacOS or comparable technology is preferred
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills
What we offer:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process (all at no cost to you)
  • Competitive monthly salary 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises providing a great working environment with relaxing break areas

Employment Type

Full Time

Company Industry

About Company

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