Travel Agent German, French or Italian Speaking
Travel Agent German, French or Italian Speaking
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Job Description
Travel Agent German French or Italian Speaking
Location: Portugal (Lisbon-based hybrid or fully remote)
Salary:(depending on experience with GDS systems)
About the Role
Are you passionate about travel and delivering exceptional service Join a fast-growing international travel support team where your language skills and customer focus will help travellers navigate everything from simple queries to complex travel emergencies.
Tasks
Key Responsibilities
- Deliver best-in-class personalized support to travellers through phone chat or email.
- Resolve travel and technical issues from general inquiries to urgent last-minute changes.
- Stay up-to-date on travel trends platforms and company tools to offer accurate high-quality assistance.
- Collaborate with global teams to enhance the overall customer journey.
- Share insights and feedback with internal teams to support product and service improvements.
- Consistently meet and exceed key performance indicators (KPIs).
Requirements
- Fluent/native in either German French or Italian (oral and written) plus English fluency (B2 level or above).
- Experience in customer service ideally within the travel or hospitality industry.
- GDS experience is mandatory with systems such as Sabre Amadeus or Galileo.
- Performance and metrics-driven mindset.
- Strong verbal and written communication skills with a personalized approach to customer interaction.
- Collaborative team player who thrives on feedback and growth.
- Proficient with tools such as Gmail Zendesk Slack Salesforce and comfortable learning new platforms.
- Flexibility to work rotating shifts including early mornings evenings and weekends.
Shift coverage: Monday to Sunday 7 AM 10 PM.
Benefits
Perks & Benefits
- Competitive salary up to 32000 depending on GDS experience
- Generous medical dental and vision plans
- Mental health and wellbeing support
- Paid parental and bereavement leave
- Subsidized commuter benefits
- Connectivity stipends
- Career development tools and training
- Inclusive collaborative and dynamic work environment
Step into an exciting career in the travel industry where no two days are the same. Be part of a company that values innovation teamwork and delivering outstanding customer experiences.
Apply now to begin your journey with us!
Employment Type
Full Time
