Customer Service Representative for the German Market (Part-Time)
Customer Service Representative for the German Market (Part-Time)
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Job Description
Our client is a leader in foot health dedicated to empowering individuals to live life to the fullest through comfortable and confident movement. Through cutting-edge research innovative development and collaborative partnerships they strive to unlock the full potential of human movement by prioritizing foot health and well-being.
Tasks
Whats your Mission
- Customer Advocate: Act as a passionate advocate for our customers ensuring their needs and concerns are addressed effectively and efficiently.
- Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels including phone email chat and social media.
- Problem Solver: Analyse customer issues identify root causes and proactively offer personalized solutions.
- Brand Ambassador: Authentically represent the brand and its values in every interaction fostering positive customer relationships.
Requirements
- Excellent Communication: Fluent in German with exceptional grammar and spelling.
- Strong English Proficiency: Fluency in both written and spoken English
- Customer-Centric Approach: A genuine passion for delivering outstanding customer service with the ability to handle sensitive calls with empathy and understanding.
- Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
- Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.
Benefits
- Start Date: July 2025.
- Hours: 20 hours/week.
- Work Schedule: Monday to Friday from 12:00 pm to 4:00 pm.
- Salary: 9.279 gross per year.
- Holidays: 24 calendar days (pro-rata).
- Work Model: Hybrid (6 days per month at the office).
- Training: 1 week of training from Monday to Friday - 9:00 am to 6:00 pm.
- Office Location: Barcelona (La Sagrera).
Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
About us!
At CPM we believe in fostering a culture of care curiosity and achieving together. This isnt just a slogan its reflected in the incredible opportunities we offer how we do our work and the way we interact among each other with customers and clients.
CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#WeCare #WeAreCurious #WeAchieveTogether
Employment Type
Full Time
