Branch Service Manager/Team Leader
Branch Service Manager/Team Leader
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Job Description
Job Details
Description
Take a leap and join our team!
At Gesa we believe in the power of our people. Coming from all walks of life our team members individual stories and unique experiences are our most valuable asset. But its how we come together igniting our collective compassion and commitment to empowering our communities that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others has a desire to do good and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.
Get to know us:About - Gesa Credit Union
Role Summary:
The Branch Service Manager/Team Leader is responsible for all operations direct supervision of all full-time equivalency (FTE) within the branch budget and effective cost management and overall performance success of their branch. They are also proactively engaged in business development activities in the community. The Branch Service Manager/Team Leader is a coach and mentor to team members and uses their exceptional member service and experience to onboard all new team members in the branch. Additionally the Branch Service Manager/Team Leader can fluidly transition between tasks assisting members and supporting the branch as a Member Service Associate (MSA) Sr. MSA Personal Financial Representative (PFR) and Sr. PFR. The Branch Service Manager/Team Leader is excellent at deepening member relationships by referring following up and contacting members through phone calls and other communication methods. Branches with a Branch Service Manager/Team Leader have no direct support from an Assistant Branch Manager/Team Leader and must provide exceptional service while performing high-level managerial duties.
What You Will Be Doing:
- Provide exceptional member service to all whom we serve.
- Solve problems take ownership of member concerns provide prompt resolutions and provide timely follow-up on concerns and resolutions when necessary.
- Have a core understanding of financial literacy products and services and be able to fluidly converse with members.
- Demonstrate an up-to-date and comprehensive knowledge of all credit union products services policies and procedures.
- Offer appropriate products and/or services to deepen member relationships and refer to other expert team members and/or departments as appropriate.
- Make outbound calls to members for the purpose of establishing growing and nurturing member relationships.
- Ensure branch equipment is always working properly and promptly acts when equipment is malfunctioning.
- Proactively engage in business development activities in the community that contribute to branch company and organizational goals
- Responsible for the oversight of the branch budget and cost management
- Responsible for managing the overall branch performance and profitability.
- Fluidly transition between tasks as an MSA Sr. MSA PFR Sr. PFR.
- Review documents and transactions prepared by team members to ensure they accurately adhere to regulations and credit union policies and procedures.
- Oversee scheduling interviewing hiring the progressive action disciplinary process and timely team member performance evaluations.
- Train team members to broaden their understanding of financial literacy products and services.
- Hold team members accountable to the expectations as outlined in their job descriptions. Take timely action upon the corrective and progressive disciplinary action process.
- Onboard train and mentor new branch team members
- Responsible for overall branch safety and security policies. Ensures strict adherence to safety policy and procedure.
- Understands and completes branch audits and certifications in accordance with regulations policy and procedures.
- Coach and mentor team members to be proficient in their job role and successful in reaching their career goals.
- Understands discusses and opens business accounts deceased-owner accounts and other complex accounts and distributions.
- Discusses gathers and works with the member and appropriate department(s) to open and maintain specialty accounts such as Trusts UTMAs Estate Accounts Representative Payee Attorney-in-fact Durable Power of Attorney etc.
- Assist non-members with establishing membership and opening new accounts.
- Accurately take consumer lending applications review credit reports submit loan documentation and close loans
- Discusses IRAs and HSAs with members and non-members and meets predetermined goals.
- Process international and domestic wire requests
- Acts as a Notary Public and performs notarial services in accordance with state regulations and credit union policies.
- Oversee cash activity to ensure the branch and team members are following established cash limits.
- Open consumer deposit accounts and consumer account maintenance
- Place cash orders supply orders balance vault cash and maintain ATMs. Oversee team members perform these duties.
- Review and process overrides/approvals within authority while minimizing risk.
- Demonstrate the ability to perform branch certifications cash drawer audits cash drawer overages and OFAC reports.
- Perform transactions and service requests on member accounts in an accurate and timely manner.
- Accurately follow all cash handling procedures and balance cash drawer (vault) at the end of every day and load/balance Cash Dispenser/Recycler/ITM
- Issue record and file monetary instruments and reports in accordance with the Bank Secrecy Act
- Oversee team members while they assist members with Digital Banking enrollment navigation resets and maintenance. May perform these duties as required.
- Assist members with complex and sensitive fraud disputes.
- Understands and is able to discuss and enroll and or demonstrate member self-service options.
- Adheres to and/or helps manage Gesa Credit Union Attendance Policy
- Participates in community events and volunteering events to give back and promote Gesa Credit Union
About You:
- Professional written and verbal communication
- Make sound decisions that minimizes risk in a timely manner.
- Ability to ask open-end and clarifying questions to understand member needs and deepen relationships.
- Display professional interpersonal skills to relate effectively to members the public colleagues and all levels of leadership.
- Respect and support all areas of diversity in the workplace and our membership.
- Complete assigned training programs in timely and accurate manner
- Participate in and support a team environment.
- Meet or exceed established service levels job performance and organizational goals.
- Constantly adapt to changing priorities with a positive attitude
- Ability to prioritize tasks delegating when appropriate.
- Perform their jobs to a reasonable acceptable standard which includes attentiveness to detail timeliness and quality of work.
- Exercises the utmost discretion and sensitivity when assisting with member transactions.
Leadership Core Competencies:
Leaders at Gesa Credit Union are lifelong learners who by developing themselves are better able to grow our team members and our organization as well as serve as influential role models for each other. We believe that every team leader no matter their position or years of experience must model and continue to strengthen these competencies which are foundational to our view of leadership and support the achievement of our strategic goals.
- Leading Others
- Developing Others
- Emotional Intelligence
- Social Responsibility
- Performance & Results Orientation
Certifications/Licenses:
- Notary Public
Qualifications
What You Will Need:
- Education: High School Degree (or equivalent) required. Two-year degree in related field preferred
- Experience:
- At least one year of lending and account opening experience required.
- At least one year of management experience required.
- At least two years of financial industry experience required.
- Sales/relationship building experience required.
- Cash handling experience preferred.
- At least one year of customer service experience required.
- Demonstrate and support credit union values and service standards.
- Attend and engage in community events on behalf of the credit union.
- Maintain confidentiality control risk and manage operations in accordance with company policies procedures and regulatory requirements.
- Demonstrate a high level of personal integrity and ethics.
- Report for work on time and maintain a schedule of regular attendance.
- Some travel may be required.
- Proficient with varying levels of technology
Our Team Member Value Proposition:
In exchange for bringing your talent to Gesa here are a just a few of the benefits and perks we offer:
- Competitive Pay
- Medical Dental Vision and Life Insurance
- 20 days/year of Paid Time Off Plus 10 Paid Holidays!
- 401(k) Match
- Incentive Program
- Tuition Assistance and Student Loan Repayment
- Commuter Benefits
- Paid Time Off to Volunteer in the Community
- Product discounts
- Engaging Work Environment
- Rewards and Recognition Programs
Salary Range:
$36.53 - $54.79
Get wise to whats possible with a career at Gesa. Join us!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact the HR Department at or to request an accommodation.
Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment credit/background check.
Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Required Experience:
Manager
Employment Type
Full-Time
