Restaurant Event Support Staff
Restaurant Event Support Staff
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Job Description
Job Summary:
As a Restaurant Event Support Staff member youll be part of a flexible and hard-working team that supports daily restaurant operationsespecially during large events and busy weekends. Your role will focus on behind-the-scenes and guest-facing tasks that help keep the restaurant clean efficient and welcoming. Whether youre running food rolling silverware bussing tables or greeting guests your work helps create a smooth and memorable experience for everyone who walks through our doors. Youll also have the opportunity to support special events across the Hall of Fame Village campus jumping in when extra hands are needed for things like concerts sports tournaments and community festivals.
Each role is vital in upholding the restaurants reputation for excellence and fostering a positive and inclusive work environment.
Working During Events Such As:
NFL Flag Championships
PFHOF Enshrinement Weekend
Concert for Legends
Top National Youth Sports Tournaments
E Sports Championships
Black College Hall of Fame Kickoff Classic
OHSAA State Football Finals
And so much more!
Essential Job Functions/Responsibilities:
- Provide warm friendly and professional service to all guests.
- Address guest needs and requests promptly to ensure a positive dining experience.
- Work cohesively with other team members to ensure smooth operations.
- Communicate effectively with colleagues and management to meet service standards.
- Maintain a clean and organized workspace in the dining area kitchen or bar.
- Follow all health and safety protocols to ensure compliance with local regulations.
- Execute tasks efficiently while maintaining attention to detail.
- Take orders deliver food and beverages and ensure guest satisfaction.
- Greet guests manage reservations and coordinate seating.
- Clear tables reset them for new guests and assist wait staff in maintaining a clean dining area.
- Clean and sanitize dishes utensils and kitchen equipment.
- Address any issues or concerns during service promptly and professionally.
- Assist in finding solutions to improve guest satisfaction and operational efficiency.
- Engage with guests in a polite and respectful manner to ensure they feel valued.
- Handle guest feedback and complaints with a focus on resolution.
- Participate in training sessions and stay informed about menu changes and policies.
- Continuously improve skills and knowledge relevant to your role.
HOURLY/SEASONAL/AS-NEEDED/NON-EXEMPT POSITION
Required Knowledge Skills & Desired Qualifications:
- High School Diploma or GED preferred.
- Minimum of 1 years customer service experience
- Excellent interpersonal negotiation and conflict resolution skills.
- Exceptional verbal and written communication skills.
- Ability to work a flexible schedule (nights weekends & holidays as necessary) is required.
- Must be a flexible and reliable team player both within own department and entire organization.
- Ability to work independently while maintaining a high level of performance working quickly without compromising quality.
- Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality.
- Prior experience with Point of Sale Systems preferred.
Physical Requirements for Position:
- The ability to lift up to 50 pounds regularly.
- The ability to work in various Ohio weather conditions inside and outside.
- The ability to move safely over uneven terrain steps or in construction zones.
- The ability to see and respond to hazardous situations.
- The ability to sit stand squat and walk for periods of time as required for the position.
- Must be able to hear see and speak.
- Ability to comprehend instructions and retain information.
- Must have manual dexterity necessary to complete all job duties.
- Must be available to work in Canton Ohio.
Core Competencies:
- Vision and Strategic Thinking: Addresses issues preemptively thinks strategically and anticipates needs and priorities.
- Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.
- Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.
- Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress frustration and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.
- Relationship Management/Collaboration: Builds maintains and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.
- Learning Agility: Learns technology new systems and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.
- Coaching and Development: Encourages and inspires others development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same.
- Execution: Ability to take plans and successfully execute against them.
ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY
Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV HOFVW) is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton Ohio the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports fantasy sports and sports betting experiences. Hall of Fame Village is a 100-acre multi-use sports entertainment and media destination centered around the Pro Football Hall of Fames campus. Additional information on the Company can be found at .
ABOUT HALL OF FAME VILLAGE
Hall of Fame Village is a multi-use sports entertainment and media destination centered around the Pro Football Hall of Fames campus in Canton Ohio. The Village features over 100 acres of immersive experiences to dine shop and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23000 seat sports and entertainment stadium with luxury suites rooftop cabanas and other premium spaces for private corporate and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality ticketing and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75000-square-foot mixed-use facility for sports-centric research and programming office and retail space. Fan Engagement Zone is an 82000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes amusement rides an outdoor amphitheater bar area with patio space for food trucks a walking path and the largest man-made water feature in Ohio. Currently under construction are a 144000 sq. ft. football-themed waterpark and a seven-story 130000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information visit .
Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.
Employment Type
Full-Time
