drjobs Senior Associate, Training & Onboarding

Senior Associate, Training & Onboarding

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1 Vacancy
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Job Location drjobs

Boston - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Training & Onboarding Senior Associate Global Sales

As a Training & Onboarding Senior Associate for Wayfairs Global Sales team youll play a critical role in accelerating new hire success and enabling continuous skill development across our sales organization. You will facilitate engaging high-impact learning experiences and serve as a trusted partner to sales leadership ensuring our teams are equipped with the knowledge skills and tools to thrive.

What Youll Do

  • Facilitate dynamic training programs for adult learnersincluding new hire onboarding upskilling/cross-skilling sessions continuing education and process change rolloutsacross B2B and B2C sales teams.
  • Deliver training through multiple modalities (virtual (primarily) in-person (occasionally) synchronous/asynchronous) utilizing materials and tools developed by the Learning Experience Design team.
  • Coach during nesting and ramp periods supporting new hires as they apply learning on the job identifying skill gaps and offering targeted follow-up.
  • Monitor and measure learner success using predefined metrics and checklists to track performance for a minimum of the nesting period and up to 60 days post-training.
    • Track and report on metrics such as time to productivity training satisfaction learner engagement and knowledge retention.
  • Provide detailed learner insights to sales leaders including strengths development opportunities and tailored coaching recommendations.
  • Partner cross-functionally with Learning Experience Designers SMEs and sales stakeholders to ensure training content is accurate relevant and timely.
  • Continuously improve training programs by logging trends learner feedback and common challenges; recommend updates to improve impact and learner retention.
  • Manage training logistics and operations including scheduling communication attendance tracking and material preparation.
  • Reinforce key concepts through small group coaching shadow sessions and performance observations.
  • Stay current on learning trends in sales enablement adult learning and virtual facilitation to enhance delivery and learner engagement.
  • Assist with light content design or updates in partnership with Learning Experience Designersthis may include refining facilitation decks updating job aids or contributing feedback to improve learner materials.
  • Foster a culture of growth inclusion and positivity modeling adaptability collaboration and customer-centric thinking.
    • Champion an inclusive learning environment where all employees feel represented respected and supported.
  • Travel as needed for in-person training facilitation workshops and stakeholder engagement.

What Youll Bring

  • 24 years of experience in training onboarding sales enablement or adult learning (sales or contact center environment preferred)
  • Strong facilitation and presentation skills with experience leading adult learners across various levels and roles
  • Confidence navigating ambiguity adapting quickly to change and managing multiple programs simultaneously
  • A learner-first mindset with a bias for action and continuous improvement
  • Excellent communication collaboration and organization skills
  • Comfort working in a fast-paced high-growth environment
  • Familiarity with virtual facilitation platforms (e.g. Google Meet Slack) and LMS tools

Nice-to-Haves

  • Experience supporting both B2C and B2B sales teams
  • Experience in performance coaching or onboarding program design
  • Familiarity with content authoring tools (e.g. Articulate Rise or similar)
  • Experience designing or editing learning content such as slide decks facilitator guides or learner-facing materials

About Wayfair Inc.

Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.

No matter who you are Wayfair is a place you can call home. Were a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.


Required Experience:

Senior IC

Employment Type

Full Time

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