Senior Support Engineer
Senior Support Engineer
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Job Description
Position Name: Senior Support Engineer
Primary Skill:
• 4 years of experience in L2 of managed services / application(mobile & web) support
• 2 years of experience in the Mobile App Support
• Good hands-on experience in Customer Centric support
• Ability to differentiate between application & platform issues and proven track
• record of taking them to closure
Preferred
• Basic understanding of IoT products & services
• Mobile App Support tools like AppBot AppFollow etc.
• Experience in AWS platform or certified in AWS(Solution Architect/SysOps) Lambda API Gateways Kinesis ElasticSearch ElasticCache Dynamo DB Athena AWS IoT Linux
• NoSQL Database(Dynamo DB preferred)
• Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
• Hands on experience on New Relic and AWS Cloudwatch tools
• Prior experience in operation support for IoT projects (50000 live devices) will be an added
advantage
• ITIL certification
• L3 Support experience in addition to L2
Experience: Total 5 years
Work Mode: Remote
Location: Ahmedabad
Project Period: 6 Months.
Selection Process: 2 Rounds of Client Interview
Subcontractor Allowed: Yes
Strong communication skills is a must.
Employment Type
Full Time
