Product Manager II, Retention Marketing

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We dont chase trends and we dont sell everything. Were expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.

Environmentally and Socially conscious. Were committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail technology and building early stage companies. Youll work with a team of world-class talent from Stanford GSB Google D.E. Shaw Stitch Fix Urban Outfitters Wayfair McKinsey Nike etc.

THE IDEAL CANDIDATE:

The ideal candidate thrives in a fast-paced performance-driven environment and will be responsible for delivering a differentiated product that addresses a business need and represents a viable business opportunity. They will work alongside our team of world-class product managers engineers data scientists marketers UI/UX designers and ecomm team to achieve 2 main objectives - drive retention rate and improve revenue from repeat customers through innovative features & personalized user journeys

RESPONSIBILITIES:

• Own the product roadmap for retention marketing: channels including email SMS and push notifications with a focus on driving customer engagement and repeat purchases.
• Define prioritize and execute product initiatives that improve user activation with specific focus on multi-category purchases within the first 60 days of a users lifecycle.
• Collaborate cross-functionally with Retention Marketing Engineering Data Science and Creative teams to launch and iterate on personalized user journeys.
• Build in-house customer segmentation platform and refine user segmentation strategies to tailor retention tactics based on lifecycle stage category affinity and browsing history.
• Drive personalization across retention marketing channels : content frequency & channel personalization
• Work closely with Data-Science team to build product recommendation models to drive cross-category purchases
• Partner with analytics to establish KPIs and build dashboards for performance monitoring cohort behavior and funnel drop-off diagnostics.
• Conduct A/B tests to validate hypotheses around message timing channel mix and content personalization.
• Work closely with the Martech and CRM Engineering teams to identify tooling gaps streamline campaign execution and improve targeting capabilities.
• Advocate for the customer by understanding user behavior across the post-purchase journey and identifying friction points that hinder re-engagement.
• Stay current on best practices and emerging tools in the retention marketing and eCommerce space to inform product strategy and experimentation roadmap.
• Manage risks in execution and scrappily unblock team to reach goals

REQUIREMENTS:

• 35 years of product management experience ideally in eCommerce consumer tech or a performance marketing-focused environment.
• Deep empathy for users and a customer-first mindset with the ability to translate user behavior and insights into product requirements.
• Comfortable working in fast-paced multi-time-zone global iterative environments with cross-functional teams (engineering design marketing analytics)
• Strong analytical skills with experience using data tools like SQL Looker or Mixpanel or Amplitude to define metrics derive insights and drive decisions.
• A strong sense of ownership accountability understanding of metrics and drive to move metrics that matter (activation rate repeat rate LTV etc.).
• Proven track record of owning and shipping successful features or initiatives in Growth / Retention CRM or lifecycle marketing (email/SMS/push).
• Preferred : Familiarity with modern marketing automation tools (e.g. Clevertap Moengage Klaviyo Braze Iterable etc) and CRM infrastructure.
• Excellent written and verbal communication skills with the ability to align stakeholders and clearly articulate product decisions.
• Bonus: Experience working on segmentation models predictive triggers or using personalization/ML to power retention initiatives.