Lead - Process and Program Excellence

As a pivotal individual contributor within the Chief of Staff team the Program Manager is responsible for driving operational excellence and the seamless execution of strategic initiatives across our global Go-to-Market (GTM) teams including Marketing Sales Customer Success and Customer Support. This high-visibility role involves working closely with senior leaders across Freshworks to ensure our core business rhythm operates smoothly and that key programs land effectively to deliver maximum impact.

The ideal candidate is a highly organized collaborative and communicative professional who thrives in a fast-paced environment and excels at driving complex projects forward. This is a hybrid role based in Chennai requiring an in-office presence three days per week (Tuesday-Thursday).

Roles & Responsibilities

Strategic Program Execution

• Drive the end-to-end execution and coordination of key cross-functional programs developing detailed work plans tracking progress against timelines and managing dependencies.

• Proactively identify surface and mitigate potential risks or roadblocks to ensure on-time and successful program delivery.

Operational Rhythm & Cadence

• Support and meticulously execute the operational rhythm of the business including preparing materials for executive reviews and leadership meetings.

• Manage meeting agendas facilitate discussions to meet objectives and rigorously track follow-up actions to ensure decisions are implemented.

Stakeholder Alignment & Communication

• Act as a central coordinator for assigned initiatives partnering closely with GTM leadership to facilitate communication align on priorities and achieve shared goals.

• Prepare and disseminate clear concise and compelling internal communications program updates and status reports for stakeholders at all levels including senior leadership.

Process Optimization & Strategic Initiatives

• Continuously identify opportunities to streamline existing operational processes and contribute to the implementation of program management best practices.

• Lead the planning coordination and execution of global and regional All Hands meetings and other employee engagement activities to ensure seamless logistics and compelling content.

• Provide agile support on various ad-hoc strategic projects including data gathering analysis and presentation development as directed by the Chief of Staff.

Qualifications :

Required:

• Education: Bachelors degree in Business Project Management Engineering IT or a related field.

• Experience: 6-8 years of experience in program or project management with a proven track record of successfully executing complex cross-functional initiatives.

• Industry Knowledge: Demonstrated understanding of the B2B software (SaaS) industry.

• Location: Ability to work in a hybrid model from our Chennai office (3 days per week in-office).

Preferred:

• Certifications: Professional certification in project management (e.g. PMP CAPM PRINCE2 Agile or Scrum) is a significant plus.

• Relevant Experience: Prior experience working within a Chief of Staff office strategy or business operations function.

Skill Inventory

Program Management & Execution

• Project Planning: Ability to create detailed work plans define scope and set realistic timelines.

• Risk Management: Proactively identifying and mitigating risks issues and dependencies.

• Tracking & Reporting: Proficiency in tracking project progress against key milestones and reporting status effectively.

• Task Management: Strong ability to manage and prioritize multiple tasks to ensure nothing is missed.

• Agile Methodology: Familiarity with Agile principles and practices.

Communication & Interpersonal Skills

• Executive Communication: Crafting clear concise and impactful written and verbal communications for a senior audience.

• Stakeholder Management: Skillfully engaging and aligning cross-functional leaders and teams.

• Collaboration: Fostering a collaborative environment to drive projects forward.

• Interpersonal Influence: The ability to guide and influence stakeholders without direct authority.

Analytical & Strategic Thinking

• Problem-Solving: Strong analytical skills to break down complex problems and develop effective solutions.

• Process Optimization: A continuous improvement mindset with the ability to identify and act on opportunities for increased efficiency.

• Business Acumen: A solid understanding of GTM functions and how they interoperate in a B2B SaaS environment.

Professional Attributes

• Adaptability: The ability to thrive and multitask in a dynamic fast-paced setting.

• Ownership & Accountability: A high degree of personal responsibility and a commitment to delivering results.

• Organizational Skills: Meticulous attention to detail and exceptional organizational abilities.

• Cultural Alignment: A natural inclination towards customer-centricity and fostering an inclusive team culture.

Additional Information :

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Full-time