Service Cloud & Experience Cloud Consultant
Service Cloud & Experience Cloud Consultant
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1 Vacancy
Job Description
Why we are looking for support
Are you passionate about Salesforce and ready to take on exciting enterprise-scale projects Were looking for a talented Service Cloud & Experience Cloud Consultant Mid-level to Senior-level to join our team! Ideally youll bring experience from a large consulting firm or have a similar consulting background where youve honed your skills across Salesforces core clouds.
Your tasks
- Lead Service Cloud and Experience Cloud implementations for enterprise clients
- Act as a functional lead in client workshops and discussions translating business requirements into technical solutions
- Guide clients through best practices solution design and roadmap planning
- Provide hands-on configuration customization and deployment support
- Collaborate with cross-functional teams (Consulting Development Service) to deliver end-to-end Salesforce solutions
Independently lead client discussions bringing innovative digital transformation ideas and solution strategies to the table based on your proven expertise.
Requirements
4 years of hands-on Service Cloud implementation experience
1 year of Experience Cloud (Community Cloud) implementation
2 years serving as functional lead in client discussions with enterprise customers
Strong knowledge of Salesforce architecture and integration patterns
Proven track record delivering successful Salesforce projects in a consulting environment
German language skills are a must have
Excellent communication and presentation skills in both German and English
Bonus: Experience with Marketing Cloud or Sales Cloud
You have hands-on technical experience and understand the details behind Service and Experience Cloud implementations
Youre comfortable taking ownership of client relationships and driving projects forward
Certifications in Salesforce Business Analyst Salesforce Service Cloud Consultant Salesforce Experience Cloud Consultant and/or Salesforce Sales Cloud are considered a benefit
About us
Peak & Peak is a consulting firm dedicated to the digitalization of marketing commerce sales and service sectors. We offer tailored optimizations through technology providing services that range from strategic consulting to comprehensive solution implementation.
While our approach is technology-independent we primarily utilize Salesforce solutions for implementation as we are an official Salesforce partner. Our clientele includes organizations of varying sizes and our operations are headquartered in Mannheim with additional locations in Saarbrcken Berlin Switzerland Lisbon vora (Portugal) London Greece and New York. Our primary focus is serving medium-sized enterprises within the DACH region and globally.
Our project portfolio spans multiple industries with particular emphasis on the following sectors which share common operational processes:
Consumer Goods Industry
Healthcare & Life Sciences
Manufacturing Companies
Moreover we have developed a specialization in the NGO sector successfully executing numerous projects for non-profit organizations.
To effectively address our clients challenges in digitalization our team of over 80 experts is organized into specialized competency groups. We operate in an agile environment on projects and provide substantial expertise in the following areas:
Advisory
Architecture
CRM/Core (Implementation)
RGM/TPx (Implementation)
Data & Experience (Implementation)
Technical Support
Required Experience:
Contract
Employment Type
Full-Time
