IT Help Desk Support - Tier 2
IT Help Desk Support - Tier 2
Posted on :
07-07-2025
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1 Vacancy
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Job Description
REAL-R is seeking an experience System Administrator for a Calgary based growing MSP offering a full line up of solutions ranging from Hardware and Software support Cloud IT Services to VoIP communications.
What Are the Responsibilities
- 5 years of IT Support L2 experience
- MSP L1 / L2 support 3 years
- Perform remote and onsite troubleshooting of hardware software and networking issues for various clients
- Windows servers deployments upgrades and migrations
- Provide day-to-day L2 support and Assist level 1/2 technicians with any tech support issues requiring assistance on the help desk.
- Deployments and implementations of VoIP systems
- Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
- Provide system documentation as well as applying the latest industry Best Practices
- Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services
- Other duties as assigned as assigned by upper management.
- Typical business Hours are from 8AM 6PM Mon Fri with afterhours work and on-call required
What Are the Technical Requirements
- Proven experience working with Windows XP Windows 7 Windows 8 Windows 10 as well as Apple OS X in a business environment.
- Proven experience working with Microsoft Office Suite includingand 2019.
- Ability to install configure administer and troubleshoot a wide range of desktop hardware and software.
- Proven working experience with Remote Control Software
- Experience with troubleshooting printers scanner and various other peripherals
- Experience with troubleshooting and supporting mobile devices iPhone iPad Android and Blackberry
- Basic understanding of PowerShell
- Experience with Microsoft Exchange Office 365 Gmail and other emailing apps
- Experience with installing configuring administering and troubleshooting Microsoft
- Windows Server 2012 / 2016 and 2019 including Active Directory
- Experience with installing configuring administering and troubleshooting Linux
- Experience with networking concepts including TCP/IP OSI model routing switching VLANs subnetting super subnetting and other networking concepts
- Experience with networking hardware including Cisco SonicWALL routers NG firewalls switches and VPN appliances
- Experience with an assortment of back-up hardware including tape drives USB drives and Disk-to-disk systems
- Experience with back-up software including Acronis Datto WSB etc.
- Experience with RAID including various RAID controllers and general RAID knowledge
- Experience with building mounting breaking hot spare RAID 0/1/5/6/10
- Experience with VoIP including FreePBX Asterisk Cisco UC etc.
- Experience with virtualization platforms including VMware Hyper-V and PROXMOX
- Experience with cloud platforms including as Azure and Amazon Web Services (AWS)
- Post-secondary education in Computer Science / Information Technology or 2-year diploma within IT field
- Windows 10 as well as Apple OS X in a business environment.
- Proven experience working with Microsoft Office Suite includingand 2019.
What Would Be Some Bonus Items
- Certifications in Cisco Microsoft and CompTIA would be an asset
- Experience with installing configuring administering and troubleshooting Linux
- Prior experience with a Managed Services Provider (MSP)
Why Us:
- An leadership team committed to your growth and development
- Investment into your learning and growth with ongoing education bonuses.
- Value our team members health with an flexible health spending account
Conditions of Employment (non negotiable):
- Ability to work outside of business hours (M-F 8am-6pm) as needed
- Work onsite at our office located in SE Calgary
- Must have your own vehicle for occasional onsite visit to client locations (with mileage reimbursed)
Benefits:
- Dental care
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
Employment Type
Full Time
Key Skills
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