drjobs IT Help Desk Support - Tier 2

IT Help Desk Support - Tier 2

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1 Vacancy
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Job Location drjobs

Calgary - Canada

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

REAL-R is seeking an experience System Administrator for a Calgary based growing MSP offering a full line up of solutions ranging from Hardware and Software support Cloud IT Services to VoIP communications.

What Are the Responsibilities

  • 5 years of IT Support L2 experience
  • MSP L1 / L2 support 3 years
  • Perform remote and onsite troubleshooting of hardware software and networking issues for various clients
  • Windows servers deployments upgrades and migrations
  • Provide day-to-day L2 support and Assist level 1/2 technicians with any tech support issues requiring assistance on the help desk.
  • Deployments and implementations of VoIP systems
  • Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
  • Provide system documentation as well as applying the latest industry Best Practices
  • Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services
  • Other duties as assigned as assigned by upper management.
  • Typical business Hours are from 8AM 6PM Mon Fri with afterhours work and on-call required

What Are the Technical Requirements

  • Proven experience working with Windows XP Windows 7 Windows 8 Windows 10 as well as Apple OS X in a business environment.
  • Proven experience working with Microsoft Office Suite includingand 2019.
  • Ability to install configure administer and troubleshoot a wide range of desktop hardware and software.
  • Proven working experience with Remote Control Software
  • Experience with troubleshooting printers scanner and various other peripherals
  • Experience with troubleshooting and supporting mobile devices iPhone iPad Android and Blackberry
  • Basic understanding of PowerShell
  • Experience with Microsoft Exchange Office 365 Gmail and other emailing apps
  • Experience with installing configuring administering and troubleshooting Microsoft
  • Windows Server 2012 / 2016 and 2019 including Active Directory
  • Experience with installing configuring administering and troubleshooting Linux
  • Experience with networking concepts including TCP/IP OSI model routing switching VLANs subnetting super subnetting and other networking concepts
  • Experience with networking hardware including Cisco SonicWALL routers NG firewalls switches and VPN appliances
  • Experience with an assortment of back-up hardware including tape drives USB drives and Disk-to-disk systems
  • Experience with back-up software including Acronis Datto WSB etc.
  • Experience with RAID including various RAID controllers and general RAID knowledge
  • Experience with building mounting breaking hot spare RAID 0/1/5/6/10
  • Experience with VoIP including FreePBX Asterisk Cisco UC etc.
  • Experience with virtualization platforms including VMware Hyper-V and PROXMOX
  • Experience with cloud platforms including as Azure and Amazon Web Services (AWS)
  • Post-secondary education in Computer Science / Information Technology or 2-year diploma within IT field
  • Windows 10 as well as Apple OS X in a business environment.
  • Proven experience working with Microsoft Office Suite includingand 2019.

What Would Be Some Bonus Items

  • Certifications in Cisco Microsoft and CompTIA would be an asset
  • Experience with installing configuring administering and troubleshooting Linux
  • Prior experience with a Managed Services Provider (MSP)

Why Us:

  • An leadership team committed to your growth and development
  • Investment into your learning and growth with ongoing education bonuses.
  • Value our team members health with an flexible health spending account

Conditions of Employment (non negotiable):

  • Ability to work outside of business hours (M-F 8am-6pm) as needed
  • Work onsite at our office located in SE Calgary
  • Must have your own vehicle for occasional onsite visit to client locations (with mileage reimbursed)

Benefits:

  • Dental care
  • Extended health care
  • Mileage reimbursement
  • On-site parking
  • Paid time off

Employment Type

Full Time

Company Industry

About Company

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