Assistant Night Manager
Assistant Night Manager
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Job Description
We are looking for a Full time Assistant Night Manager to work alongside the Night Manager lead our friendly dynamic Front Office Team and be responsible for the overnight operation of the hotel.
As the Assistant Night Manager your tasks and responsibilities will include but not be limited to;
- Assisting with check-in and check-out of guests ensuring all procedures are adhered to
- Fostering strong communication between the Night team and other hotel departments
- Actively resolve guest complaints and challenges to high levels of satisfaction
- Provide guidance supporting training and leading the team
- Take responsibility for the night audit function alongside the Night Manager ensuring that all auditing income and revenue reporting are collated to a high level of accuracy.
- Being on top of controlling costs such as wages expenses etc.
- Own the process of setting implementing and reviewing service standards for the night team
Qualifications :
Were looking for someone who is;
- Guest Obsessed and Resilient in nature no problem or task is too great!
- A fantastic communicator with the ability to initiate conversations with guests and team members
- Experienced in a similar role or environment
- Experienced in Fidelio or Opera PMS hotSOS is highly preferred
- A current valid NSW RSA or ability to obtain
- A night owl - working overnights (10.30pm 6.30am) and the flexibility to work varied shifts including weekends and Public Holidays as per business demands
- Able to work in Australia (full unlimited working rights) - no sponsorship available for this position
Additional Information :
At Accor we believe HOSPITALITY IS A WORK OF HEART!
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor.
You can be all you are! Grow & create your path! Work with purpose! Enjoy and feel valued!
If you are willing to learn and are passionate about the hospitality industry please apply!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Benefits Your Way:
- Work closely with our highly experienced Front Office Manager and Night Manager
- The opportunity to Work Your Way across the much-loved Accor Brands
- Discounted accommodation & Food and Beverage with Accor worldwide from day one
- Complimentary Dry Cleaning Annual Service Recognition Accor Tenure Milestone recognition Accor paid parental leave EAP and much more Accor Partner Benefits.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
