Become a part of our caring community and help us put health first

The Receptionist 2 is responsible for the front desk operations of a healthcare facility. This role involves greeting patients scheduling appointments handling inquiries and maintaining patient records. The Receptionist 2 ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. This position assumes ownership and leads advanced and highly specialized administrative operational and customer support duties that require independent initiative and judgment.

The Receptionist 2 is responsible for welcoming patients offering administrative support and assuming team lead responsibilities within a physician practice or center. This may include the following responsibilities:
Greeting Patients: Welcome patients and visitors professionally both in person and over the phone.
Scheduling Appointments: Manage appointment calendars schedule patient visits and coordinate with medical staff to optimize schedules.
Patient Records: Maintain and update patient records ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
Inquiries and Communication: Answer incoming calls respond to patient inquiries and provide general information.
Office Management: Ensure the reception area is tidy sanitized and well-stocked with necessary materials.
Administrative Support: Provide assistance with various administrative tasks as required. This may involve monitoring performance metrics conducting team huddles and taking on center administration duties in the absence of the Center Administrator.
Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team offering training and guidance as necessary. This role may also involve traveling to support multiple centers.
Problem Resolution: Address and resolve any issues escalations or complaints from patients or staff.

Decisions are regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals and often oversees work of others and/or is the primary administrative owner of a main process or program. Works within broad guidelines with little oversight.

Use your skills to make an impact

Required Qualifications:
High School Diploma or GED
1 years of medical reception experience
Value-based care model experience
Knowledge of Medical Terminology
Experience with EMR Systems (Electronic Medical Records)
Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
Excellent customer service and phone etiquette
Team player with a positive attitude
Ability to multitask in a fast-paced environment
Attention to detail and highly organized
Knowledge of MS Office (Word Excel Outlook Access)

Preferred Qualifications:
Experience in leading a team/department preferred
Bilingual in English and Spanish

Additional Information:
This role is considered patient-facing and is part of the companys Tuberculosis (TB) screening program. If selected for this role you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.

$39000 - $49400 per year

Description of Benefits

Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays volunteer time off paid parental and caregiver leave) short-term and long-term disability life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive preventive care to seniors including wellness visits physical exams chronic condition management screenings minor injury treatment and more. Our unique care model focuses on personalized experiences taking time to listen learn and address the factors that impact patient well-being. Our integrated care teams which include physicians nurses behavioral health specialists and more spend up to 50 percent more time with patients providing compassionate personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patients well-being.

About CenterWell a Humana company: CenterWell creates experiences that put patients at the center. As the nations largest provider of senior-focused primary care one of the largest providers of home health services and fourth largest pharmacy benefit manager CenterWell is focused on whole-person health by addressing the physical emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM) CenterWell offers stability industry-leading benefits and opportunities to grow yourself and your career. We proudly employ more than 30000 clinicians who are committed to putting health first for our teammates patients communities and company. By providing flexible scheduling options clinical certifications leadership development programs and career coaching we allow employees to invest in their personal and professional well-being all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status. It is also the policy of Humana to take affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and to advance in employment individuals with disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.