Trainee Train Conductor - Workington

Your ticket to a rewarding career starts here.

Were actively recruiting for Trainee Train Conductors to join the Northern team!

As a Train Conductor youll be the face of our service ensuring the efficient operation of our trains while providing exceptional customer care. From checking tickets to managing onboard safety and looking after passengers you can be sure that no two days will ever be the same.

SALARY:OTE 35000- salary of 25633until successful completion of training (for approximately 3 months);rising to34622per annum on completion of training. Plus commission overtime andthe Northernbenefits package.

ROLE TYPE: Full Time.

LOCATION: Workington Depot.

WHAT YOULL BE DOING:

• Inspect & Operate: Train equipment doors and controls.
• Greet Passengers: Create a welcoming atmosphere for all.
• Check Tickets: Verify passenger tickets and travel cards.
• Provide Information: Answer questions on routes schedules and connections.
• Make Announcements: Provide clear updates over the onboard PA system.
• Ensure Safe Boarding: Help passengers safely board and disembark the train.
• Handle Delays & Emergencies: Confidently manage unexpected delays issues or emergencies.

Take a behind-the-scenes look at a day in the life of a Train Conductor - RESPONSIBILITIES:

As a Train Conductor every dayis unique bringingnew facesand fresh challenges. Your main duties include:

• Train Operations:Coordinate with Drivers and Operational Teams keeping the train running smoothly stick to schedulesmonitorsignals and stay in touch with Control.

• Customer Assistance:Help passengers on and off check tickets provide information & handle inquires ensure a safe comfortable journeyassistvulnerable customers deescalate conflicts andmaintaina welcoming atmosphere.

• Safety & Compliance:Enforce safety rules manage door procedures conduct inspections and handle emergenciesincludingleadingevacuations if fully trained and regularly assessed on all safety standards.

• Fare Collection:Collect faresvalidatetickets and tackle fare evasion.

• Communication:Provide updates on delays or disruptions relayingimportant informationto passengers.

• Reporting:Maintainaccuraterecords of customer counts ticket sales and detailed reports on incidentsfaultsand delays.

• Customer Service:Deliver a professional service handle complaints and create a positive enjoyable travel experience.

• Utilise Tech:Daily use of technologyincludingtablets and body worn cameras.

• Knowledge Retention:Learn andretainhigh volumes of detailed information relating to safety standards with regular assessments to keep your skills sharp.

ABOUT YOU:

The role of a Train Conductor is safety critical and is subject toRailSafety&StandardsBoard (RSSB)regulations. YouMUSTmeet the following criteria for this position or your application will be automatically rejected:

• Currently live within a 45-minute car journey from the station you work from.

• Be at least 18 years of age at the time of application.

• Pass the RIS3452 Train Worker medical assessment including drugs and alcohol screening.

• Commit to working early late and weekend shifts without relying on public transport(for example: 03:00 10:30 07:00 16:30 15:30 12:30 18:00 02:30).

You will also posses the following skill set :

• Exceptionalcommunication todemonstrateoutstanding customer service.

• You will have the ability to handle and defuse conflicts offering effective conflict resolution strategies.

• Self-disciplined with the ability towork independentlyusing your owninitiative.

• Able to work to and enforce strict industry standardrules and regulations.

• Punctual with excellenttime management skills ensuring your traindepartsas scheduled.

• Resilient and adaptablewith the abilityto face multiple different challenges and prioritise them depending on risk.

• Goodproblem-solvingskills.

• Excellent concentration skillsremainingfocused on repetitive tasks whilst managing distractions.

• Situational awareness with the ability toanticipateand reactappropriatelytohazards or potential problems.

• Able to learn andretainhigh volumes ofdetailedsafety information which will be regularly assessed to ensureknowledgeismaintainedat the highest level.

IMPORTANT INFORMATION PLEASE READ:

• Therecruitment process for this role is expected to take approximately five monthsdueto the nature of the position and required training. We receive an incredibly high volume of applications and screen each one with careful consideration so you may not hear back from us for up to 12 weeks whilst its still being processed.

• Successful candidates will be invited to a face-to-face interview which will include a group assessment role-play exercises and competency-based questions. If you pass the final interview stage a conditional offer will be made subject to available training course placements and passing required medical DBS and reference checks.

• Due to the high volume of applications we receive anyone that has interviewed for a conductor position within a 1-year timeframe could be automatically rejected.

• We do not accept AI of AI as part of your application will also result in immediate rejection.

• Northern reserves the right to close recruitment for this role before the published closingdate ifhigh volumes of applications are received.

• The trainee conductor course is deliveredin houseas part of a1-yearapprenticeship part of the apprenticeshipyoullsit a functional skills test to achieve a level 2 in Maths and English before you take the end-point assessments.

• Please note as part of the programme you will have a3-monthintensivetrainingperiod which is delivered inaclassroomlearningsettingduring normal office ofthistraining isthesafety critical information you will have to learn to become a fully qualified the first 9 weeks of the course you are not allowed to take any annual training centres are in Leeds and Manchester so you maybe requiredto travel to hotels are provided to those living over 1.5 hours away.

WHATS IN IT FOR YOU:

At Northern we dont just value our people - we go the extra mile to support them. Heres a taste of what you can look forward to:

WHY NORTHERN:

Were more than just a train operator. Were the heartbeat of the North - connecting communities creating opportunities and driving sustainable growth. With 2500 trains running daily were on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825 the first passenger train set off in the North of England after which rail quickly spread across the globe - and this year were celebrating 200 years of the modern railway. As we look back on the historic events that led us here we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A PLACE FOR EVERYONE:

The best journeys happen when everyone feels welcome on board.

At Northern we dont just move people from A to B - were building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if thats something you need. Were also a Level 2 Disability Confident employer so if you meet the minimum criteria for the role well always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and medical assessment.

No matter your background experience or whether you call it a bap barm or cob theres a place for you here in the railway.