Compliance Specialist, Multi-Family

• Process all income verifications and monitor compliance requirements for CHN managed property.
• Maintain the waiting list and applicant files for the CHN managed portfolios.
• Coordinate waiting list updates and purge.
• Assist Property Manager with reviewing applications to determine eligibility in compliance with HUD and OHFA LITHC programs.
• Assist Property Manager with performing applicant prequalification which includes but not limited to verifying eligibility documentation including criminal history evictions child support and other verifications.
• Assist Property Manager/Maintenance tech with vacant unit turns to ensure timely lease up.
• Assist Property Manager with compiling and updating vacancy report of all available rental units.
• Store and file all denied applications and other necessary documentation.
• Process and evaluate tenant transfer requests including reasonable accommodation.
• Complete monthly EIV reports and store them in master file.
• Complete all discrepancies related to tenant income certifications.
• Manage the Tenant self-certification on income process related to re-certifications using a current 120-day cycle for mailings reviewing self-declarations and data entry and file management.
• Manage the data Base of self-certifications and full re-certifications related to the HOME/HDAP requirements from OHFA The City of Cleveland and any other investors.
• Complete the distribution of all letters and notices related to the annual rent increase approved by HUD.
• Respond to general resident needs and inquiries related to the re-certification process rent increases.
• Other duties as assigned.

• High school diploma or equivalent
• COS/HCCP/TCS/SHCM required within 3 months of employment

• 3-5 years of previous experience in LIHTC HUD or Property Management Compliance
• Working experience in Yardi Onesite or Other housing software

• Excellent customer service skills
• Excellent verbal and written communication skills
• Must demonstrate critical thinking problem-solving organizational and time management skills
• Good computer skills including working knowledge of MS Office and Yardi Voyager
• Strong interpersonal skills with an ability to work effectively with a wide range of people residents staff supervisors owners syndicators and state agencies
• Strong knowledge of procedures and policies of residential property management
• Strong knowledge of landlord tenant law fair housing regulations and bookkeeping procedures
• Strong math skills with the ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
• Ability to compute rate ratio and percent.
• Ability to plan assign review and coordinate work and programs independently
• Must be dependable and have strong work attendance
• Ability to conduct tax credit HUD City & State compliance reviews

• Must attend OHFA and other housing training events yearly
• Valid drivers license reliable personal vehicle and current automobile insurance
• Travel within city limits (approximately 5%)
• This position will require traveling to multiple buildings

• Professional Certification in Tax Credit (LIHTC) & HUD
• Associate degree or equivalent experience in housing management

• High level customer service communication skills conflict resolution technical skills problem solving and detail oriented.

• Ability to perform essential job functions consistent with ADA FMLA and other standards.
• Regular and punctual attendance consistent with ADA FMLA and other standards.

• You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
• Great benefits.
• Opportunities for on-the-job training and/or professional development.

Required Experience:

Unclear Seniority