Senior Customer Success Manager
Senior Customer Success Manager
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$ 80 - 90
1 Vacancy
Job Description
At GWI were always looking for extraordinary people who thrive on making an extraordinary impact. Right now were looking for aSenior Customer Success Manager to play a key role in ourMajors Customer Success Team in NYC. If thats you and making a difference gets you out of bed in the morning keep reading. It could be the start of something well extraordinary.
Sounds great what will I be doing
As our Senior Customer Success Manager youll be part of a dynamic global Revenue team reporting to the Senior Customer Success Director. You will be responsible for helping to implement and execute an account retention plan focusing on driving high renewal rates and client engagement in line with GWIs growth strategy across your book of business.
Its also fun; shaking things up is what working for a growing company is all about. So youll need to be flexible comfortable with continuous change and working in a high-tempo environment as we grow.
What do I need to bring with me
Youll need to be able to demonstrate the core skills this role requires. You dont have to tick all the boxes right away; the important thing is that youre willing to learn. Heres what the team will be looking for:
Equally important is attitude. We want people who think big (to make an impact) ask why (to find a better way) and show respect (to everyone at every level all the time). Those are our values exemplified by our leadership team and theyre a big part of what were looking for in you.
Interview steps
*Dont be alarmed if there are other stages in the process its all part of the plan for some of our roles.
What exactly is GWI
GWI is modernized consumer research; global on-demand and accessible to everyone not just data experts. Our platform is designed for companies looking for fresh and insightful data about their consumers values purchase journeys media usage and social media habits.
With data representing the views of nearly 3 billion people across 52 countries GWI has become the go-to for agencies brands and media companies that want to know what really drives their audience to action.
Since launching in 2009 weve grown at a healthy pace and to maintain this growth we need more extraordinary people. Hence this ad. Hence you.
Whats in it for me
Youll do the sort of work that got you excited about your career in the first place - not as a cog in a machine but as an individual whose contribution matters. So gigantic job satisfaction comes as standard but its only part of the package. Youll also get:
Tons of days off: 23 days annual leave End-of-year office closures Paid sick leave
Put all that together and GWI is the friendliest most fulfilling place any of us has ever worked.
Diversity Equity & Inclusion
We take DE&I seriously. Not only is it obviously the right thing to do its also the bedrock of our value of show respect and at the heart of our company culture.
Were a global data business so its essential our data reflects the global reality. Putting diversity into practice like this literally makes our business stronger.Thats why we strive to make our offices - and our teams - as diverse as our data. Want to know more Take a look at our Life page on LinkedIn to learn more about our DE&I initiatives.
The point is GWI is a place where you can genuinely feel at home express yourself and make your mark - whoever you are.
As a Disability Confident employer we encourage applications from disabled candidates and are dedicated to providing all relevant assistance during the application and interview process.We also encourage individuals from all backgrounds including those from underrepresented and marginalized communities to join our team.
#li-hybrid
Required Experience:
Manager
Employment Type
Full Time
