Help Desk Technician
Help Desk Technician
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Job Description
Are you passionate about solving problems supporting users and working with the latest in hardware and software systems Join Coast Electrics IT team as a Help Desk Technician and be part of a mission-driven organization committed to excellence innovation and community service. Youll also play a vital role in supporting our community during times of natural disasters or other emergencies as part of our essential workforce.
JOB RESPONSIBILITIES:
- Provide responsive and effective technical support across all communication platforms.
- Install configure and maintain computers printers mobile devices and other hardware.
- Support software installation and upgrades Microsoft Office tools domain services and mobile devices.
- Collaborate with the IT team to ensure secure efficient operations.
- Manage user accounts password resets and multi-factor authentication (Cisco DUO MFA).
JOB REQUIREMENTS:
- High school diploma or equivalent required.
- Experience working with electronic components (e.g. circuit boards processors chips) and computer systems including software applications and programming fundamentals.
- Strong knowledge of Windows operating systems Microsoft Office and common IT tools.
- Excellent communication problem-solving and customer service skills.
- Ability to support both iOS and Android mobile devices.
- Comfortable working independently or collaboratively in-person or remotely.
- Attention to detail and the ability to troubleshoot complex problems.
- Logical reasoning and systems thinking.
- Experience with imaging deploying and upgrading hardware and software.
- Familiarity with help desk ticketing platforms.
- A focus on continuous improvement and relationship-building.
This is not necessarily an all-inclusive list of job-related responsibilities duties skills efforts requirements or working conditions. While this is intended to be an accurate reflection of the current job Coast Electric reserves the right to revise the job or to require that other or different tasks be performed as assigned.
EQUAL OPPORTUNITY EMPLOYER AS TO ALL PROTECTED GROUPS INCLUDING PROTECTED VETERANS AND INDIVIDUALS WITH DISABILITIES
Required Experience:
IC
Employment Type
Full-Time
