Software Development Manager, IES NCRC
Software Development Manager, IES NCRC
Posted on :
07-07-2025
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1 Vacancy
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Job Description
We are part of the India & Emerging Stores Customer Fulfilment Experience Org. Teams mission is to address unique customer requirements and the increasing associated costs/abuse of returns and rejects for Emerging Stores. Our team implements tech solves that reduce the net cost of concessions/refunds - this includes buyer and seller abuse costs associated with return/reject transportation cost of contacts and operations cost at return centers.
We are looking for an experienced development leader to lead a team of software development engineers. In this role you will work closely with product management and other business partners to define strategy and requirements and lead development teams from concept through delivery and subsequent operation. You will have regular communication with senior management on status risks and product strategy. We expect you to have excellent listening writing skills and very strong technical competency. Youre a thought leader but you dont just know how to solve the problem you prove it by leading team to build the solution. Last but not the least; you have a high bar for code quality and passion for design and architecture.
About the team
Team: IES NCRC Tech
Mission: We own programs to prevent customer abuse for IN & emerging marketplaces. We detect abusive customers for known abuse patterns and apply interventions at different stages of buyers journey like checkout pre-fulfillment shipment and customer contact (customer service). We closely partner with International machine learning team to build ML based solutions for above interventions.
Vision: Our goal is to automate detection of new abuse patterns and act quickly to minimize financial loss to Amazon. This would act as a deterrent for abusers while building trust for genuine customers. We use machine learning based models to automate the abuse detection in a scalable & efficient manner.
- 3 years of engineering team management experience
- 7 years of engineering experience
- 8 years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience partnering with product or program management teams
- Experience designing or architecting (design patterns reliability and scaling) of new and existing systems
- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking for an experienced development leader to lead a team of software development engineers. In this role you will work closely with product management and other business partners to define strategy and requirements and lead development teams from concept through delivery and subsequent operation. You will have regular communication with senior management on status risks and product strategy. We expect you to have excellent listening writing skills and very strong technical competency. Youre a thought leader but you dont just know how to solve the problem you prove it by leading team to build the solution. Last but not the least; you have a high bar for code quality and passion for design and architecture.
About the team
Team: IES NCRC Tech
Mission: We own programs to prevent customer abuse for IN & emerging marketplaces. We detect abusive customers for known abuse patterns and apply interventions at different stages of buyers journey like checkout pre-fulfillment shipment and customer contact (customer service). We closely partner with International machine learning team to build ML based solutions for above interventions.
Vision: Our goal is to automate detection of new abuse patterns and act quickly to minimize financial loss to Amazon. This would act as a deterrent for abusers while building trust for genuine customers. We use machine learning based models to automate the abuse detection in a scalable & efficient manner.
- 3 years of engineering team management experience
- 7 years of engineering experience
- 8 years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience partnering with product or program management teams
- Experience designing or architecting (design patterns reliability and scaling) of new and existing systems
- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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