Bereavement Services Advisor
Bereavement Services Advisor
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Job Description
Grade 4 30630 - 32931pa 1 Year Fixed Term Contract/ Secondment Opportunity.
About the Job
Bereavement and Registration Services currently have a vacancy for an experienced individual who can help us provide a flexible sensitive and high quality service to the bereaved. As part of the dedicated Customer Services team based at South Essex Crematorium you will cover all functions relating to customer contact funeral organisation and business administration. You will be expected to provide advice to the bereaved on the choices of memorials and the committal of ashes. You will be required to carry out chapel attendant duties and perform ceremonies when you scatter ashes in the presence of mourners.
Previous experience of cemeteries and crematorium administration is essential and a knowledge of industry best practice for the transfer of grave ownership is preferable.
Good interpersonal communication and writing skills are essential. You will also need the ability to work efficiently in a fast paced environment to offer a responsive service within strict deadlines. You will be expected to work to established procedures using the specialist Epilog Sequel database system to accurately process statutory will also be able to use a variety of Microsoft office computer packages.
All the staff in Bereavement Services work as part of a team to complete this vital work. You will be expected to provide cover for other posts and take part in working parties to improve the service. It is a requirement to be able to undertake overtime to adapt to changing funeral demands and to ensure that phone cover is provided between 8.30 and 5.00pm.
About You
You will demonstrate a record of achievement in front-line service delivery in a sensitive environment including conducting regular and in-depth interviews with members of the public. You will have experience in accurate internal and statutory record keeping; cash handling and Cemeteries and Crematorium administration as well as a working understanding of Cemeteries and Crematorium legislative framework. You will be confident in the use of IT and relevant operating systems including the use of databases word processing and spreadsheets.
You will hold an ICS Customer Service award or equivalent and be prepared to work towards an appropriate qualification such as the ICCM Transfer of Ownership or equivalent. You will have a professional appearance and the ability to adapt working hours to meet job requirements e.g. cover for absent colleagues.
You will demonstrate an understanding of and commitment to Health and Safety in the workplace and to the public.
For an informal discussion about the post please contact
The closing date for the receipt of applications is 30/6/25 however interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interview date to be confirmed.
Should you require any help or advice with your online application please contact the Recruitment Helpdesk on
Additional Information
We want everyone to choose Havering. When you apply for a job with us your application is considered on its merits regardless of your age disability ethnicity faith gender identity or sexual orientation. Our residents and service users come from all walks of life and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children young people and vulnerable adults. If you are appointed to a job that involves working with these groups you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
