IT Warehouse - Intern

Job Summary:

INTERNSHIP DESCRIPTION IT WAREHOUSE INTERN

Location: Des Moines IA

Division: Ticketmaster Enterprise Support

Internship Supervisor: Sr. Manager Depot Services

THE TEAM

The Enterprise Support Depot Services team which is part of the Global Support & Operations organization provides management and distribution for Ticketmaster owned and managed hardware. This includes asset management hardware configuration and client location hardware delivery/recovery. The team mission Support the Client Support the Account Teams Support the Fan and strives to provide excellent support while realizing improvements in efficiency ever-changing technology support needs and professional growth for the staff.

THE JOB

As a Ticketmaster IT Warehouse intern you can expect to develop IT and project management skills and at the same time gain invaluable real-world experience in the live entertainment industry. This internship is on the Depot Services team within Ticketmaster and will be focused primarily on the day to day operational support aspects of our clients Point of Sale (POS) access control and network communication hardware for our client sites. As part of the team our goal is to ensure quality support of Ticketmaster hardware ensuring maximum operation use for Ticketmasters clients.

WHAT YOU WILL BE LEARNING UNDER THE SUPERVISION OF TRAINED EMPLOYEES

BUSINESS MANAGEMENT

• Develop a client centric mentality.
• Exposure to Salesforce CRM platform.
• Exposure to client satisfaction and corporate metrics.
• Understand ethics compliance and business conduct pertaining to the industry.
• Understand time management requirements when working with individuals or clients/teams.
• Understand how large companies function and communicate.
• Insight into budgeting in regard to Capex/Opex tracking in addition to personal expense management.
• Learning new Ticketmaster product strategy; exposure to client product adoption and user training.
• Monitor hardware and software performance during configuration and testing.
• Learn asset inventory management and resource allocation skills.
• Learn operational/metric tracking techniques.

IT OPERATIONS

• Work with configuration/ troubleshooting of Windows OS based PCs and Thin Client devices.
• Work with configuration/ troubleshooting of Apple IOS and Android OS mobile devices.
• Work with configuration/ troubleshooting of Cisco and Aruba brand wired and wireless networking devices.
• Work with configuration/ troubleshooting of Ticketmaster ticketing and access control proprietary software platforms.
• Exposure to network infrastructure topologies; planning and implementation
• Work with our clients and staff both technical and non-technical to evaluate hardware and software issues.
• Major event support to include assisting with venue access control.

PRODUCT

• Become familiar with ticketing software environment and use.
• Become familiar with access control software environment and use.

PERSONAL DEVELOPMENT

• Develop planning organizational and time management skills.
• Increase knowledge of computer skills and business environment software.
• Develop team-based work competencies such as Accountability Teamwork & Service Excellence.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• Currently enrolled in an accredited college university or trade school
• Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request).
• Be working toward a degree in an IT based field is preferred.
• Must be 18 years or older and have junior standing or above.
• Must be able to commit to a minimum internship schedule of 15 hours per week and a maximum of 30 hours per week.
• Be detail-oriented.
• Eager to learn and be proactive with new tasks.
• The ability to conduct yourself in a professional matter at all times.
• The ability to learn and absorb at a fast pace.
• Some proficiency in MS Office products (Outlook Word Excel).

Hourly Rate: $18

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment the worlds largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders attentive managers and enthusiastic teams. If youre passionate about live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves have an equal voice and opportunities to thrive

EQUAL OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be interning in an inclusive environment and be encouraged to bring your whole self to work. Its talent that matters to us and we encourage applications from people irrespective of their gender race sexual orientation religion age disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over) ancestry color religious creed (including religious dress and grooming practices) family and medical care leave or the denial of family and medical care leave mental or physical disability (including HIV and AIDS) marital status domestic partner status medical condition (including cancer and genetic characteristics) genetic information military and veteran status political affiliation national origin (including language use restrictions) citizenship race sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender gender identity and gender expression sexual orientation or any other basis protected by applicable federal state or local law rule ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford opportunities to qualified individuals with a disability. For this reason Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so including reasonable accommodations related to pregnancy in accordance with applicable local state and / or federal law. As part of its commitment to make reasonable accommodations Ticketmaster also wishes to participate in a timely good faith interactive process with a disabled applicant to determine effective reasonable accommodations if any which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the internship they seek. Any applicant who requires an accommodation in order to perform the essential functions of the internship should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.