Quality Technician 2 - HP

Job Title: Quality Technician 2
Department: Quality
Reports To: Quality Technician Supervisor
Location: 20260 Williams Hwy Williams OR 97544
Job Type: Full-Time
Hours: Monday Friday 5:30 AM 2:00 PM
FLSA Status: Non-Exempt
Pay: $19.00 - $25.50/ Hour DOE

About Herb Pharm

At Herb Pharm we inspire trust in plants and respect for nature while balancing purpose with profit. Located in beautiful Williams Oregon weve been the nations leading liquid herbal supplement company for over 45 years. Our diverse organic farm and production facility works with 250 plants to create over 500 liquid herbal extracts distributed to grocery natural food and specialty stores nationwide. Were committed to treating our employees with respect and gratitudejoin us and be part of our mission! !!

Job Summary

We are seeking a detail-oriented and motivated Quality Technician II to support quality assurance across all stages of production in a cGMP-regulated environment. This role is responsible for performing inspections identifying non-conformances assisting with investigations and ensuring compliance with quality standards and procedures. The ideal candidate is organized dependable and capable of multitasking in a fast-paced setting. Strong communication time management and problem-solving skills are essential along with the ability to collaborate effectively across departments to support continuous improvement and operational excellence.

Key Responsibilities

• Perform comprehensive final reviews and approvals of production documentation to ensure compliance with quality standards and regulatory requirements.
• Conduct detailed incoming inspections of raw materials components and supplies to verify conformance to specifications.
• Lead and participate in internal and external quality audits at defined intervals to maintain certification and compliance standards.
• Support the implementation management and continuous improvement of the Quality Hold process.
• Maintain accurate and organized quality documentation in accordance with company and regulatory standards.
• Support the calibration program by assisting in the scheduling monitoring and documentation of calibration activities.
• Review and approve vendor label proofs ensure current labels meet specifications and authorize label release.
• Coordinate and assist with the submission of new label applications to the National Institutes of Health.
• Assist in onboarding and training of Quality Technician I staff and contribute to the development and execution of structured training plans.
• Compile and submit departmental reports and metrics as required to support continuous quality monitoring.
• Prepare detailed quality reports and data summaries for review by the Quality Management Team.
• Regularly lead or contribute to cross-functional projects and actively participate in continuous improvement initiatives.
• Promote and maintain a safe work environment by adhering to all safety protocols and encouraging team participation in required safety training and initiatives.

Other Duties/Requirements

• Actively support team operations and drive continuous process improvement by participating in team and departmental meetings as requested.
• Maintain a current understanding of relevant certification bodies and regulatory compliance requirements.
• Complete all the required company training within designated timelines.
• Communicate effectively with cross-functional teams; confidently present information and respond to questions from management.
• Demonstrate strong written communication skills including the ability to prepare clear reports business correspondence and procedural documentation.
• Exercise discretion and maintain confidentiality when handling proprietary and sensitive information.
• Adhere to all cGMP requirements including the use of personal protective equipment (masks lab coats hair/beard nets) and compliance with hygiene protocols (no makeup perfumes acrylic or artificial nails or jewelry in cGMP work areas).
• Manage multiple projects and shift priorities efficiently in a deadline-driven environment.
• Collaborate effectively across departments and contribute to cross-functional initiatives.
• Take ownership of responsibilities and proactively seek opportunities to learn and deliver high-quality results.
• Apply excellent research troubleshooting and organizational skills to support quality processes.
• Use sound judgment and adaptability to perform effectively in a fast-paced work setting.

Required Education and Experience

• Associates degree in related field; and/or five years of related experience and/or training in a quality and/or laboratory setting.
• Experience with continuous process improvement techniques.

Required Qualifications

• Ability to read analyze and interpret general business periodicals professional journals technical procedures botanical guides plant identification manuals and governmental regulations.
• Ability to write reports business correspondence and procedure manuals.
• Ability to apply concepts of basic algebra and geometry to solve practical problems.
• Ability to effectively present information and respond to questions from groups of managers. Strong attention to detail with solid knowledge of grammar and punctuation ability to proofread accurately and consistently.
• Proficient in MS Office Suite.

Preferred Qualifications

These are not required but are ideal for a successful candidate:

• Associate degree in related field or four years related experience training in quality management systems or scientific/technical writing.
• Experience developing Policy Standard Operating Procedures and Work Instruction documents in a manufacturing environment.

Working Conditions

• Work Environment: On-site office and on-site manufacturing environment.
• Travel Requirements: None
• Physical Demands: This job requires some lifting of 50 lbs. or less.

Our generous benefits package includes a complete range of quality benefits:

Comprehensive group medical dental and vision coverage for employees and dependents

Coverage includes a variety of alternative healthcare options

Prescription drug coverage with a mail-order program

Generous employee purchase discounts on our herbal products

Employee-free product program

Employee assistance program

Green Commuter Initiative to encourage carpooling walking and biking to work

Life accident and disability insurance

80 hours of accrued Paid Time Off

40 hours of accrued Paid Sick Time

Eight paid National Holidays and one floating holiday

Paid Jury Duty and Bereavement Leave

Short-term disability plan

401(k) retirement plan with company matching and profit-sharing features

At Herb Pharm we are committed to building a workplace that reflects the diverse communities we serve and embodies the eco-friendly values we stand for. As a B-Corp and Regenerative Organic Certified company we believe that sustainability and equity go hand in hand. We are dedicated to fostering a culture of inclusion where every individualregardless of race ethnicity gender sexual orientation religion disability or backgroundfeels empowered to contribute grow and thrive.

We know that diversity drives discovery innovation and resilience and we are committed to creating equitable opportunities for all employees. By embracing different perspectives and experiences we not only strengthen our organization but also help nurture a more just healthy and sustainable society.

If youre passionate about making a positive impact on the world and working in an environment that values social and environmental stewardship we encourage you to apply. Together we can create a future where businesses and communities thrive in harmony with the planet.

Herb Pharm is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race color religion sex sexual orientation gender identity national origin age disability veteran status or any other legally protected status. We celebrate diversity and are dedicated to fostering a workplace where everyone feels valued and empowered to contribute to our success.

Herb Pharm is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA). We provide reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities. If you require assistance or accommodation during the application or hiring process please contact

At-Will Employment: Herb Pharm is an At-Will employer. Nothing in this job description should be interpreted as an employment contract. Job responsibilities and tasks may be modified from time to time based on the companys needs.