Desktop Technician
Desktop Technician
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Job Description
Position Description:
Love technology We do too.
Be part of building one of the largest independent technology and business services firms in the world. As digital transformation continues to accelerate youll be at the center of it allsupporting co-workers and clients alike making sure they get the hardware and software they need to do their best work.
If youre as passionate about helping people as you are about working with cutting-edge tech then we think CGI is the perfect place for you. Join us and lets power the global digital transformation together.
How were transforming Retail consumer and services
We drive agility to meet digital customer expectations. As the pace of change accelerates we help retail consumer and services organizations become powerful customer-centric digital enterprises.
This exciting onsite opportunity is in Nashville TN.
Your future duties and responsibilities:
How youll make an impact
Deliver on-site support providing world-class service and problem-solving for both external clients and internal team members.
Track support and monitor IT support requests to full resolution.
Support incoming phone calls emails and chat as needed.
Image deploy and manage local hardware needs (Laptops Monitors Docking Stations etc.).
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Configure hardware peripherals services settings directories storage etc. in accordance with standards and project/operational requirements.
Perform RMAs on hardware as needed. Coordinate and communicate with clients and asset technician.
Take a proactive approach to triage critical technical issues for clients according to established priorities and SLAs.
Package/manage shipping according to client requests; provide tracking numbers.
Receive and add new hardware to inventory under ServiceNow.
Maintain proper Security Standards.
Perform hardware data wipes and documentation according to security best practice.
Printer support
Conferencing room support
Occasionally travel to a remote location to help facilitate IT requests.
Manage the physical inventory which includes mobility devices desktop and laptop computers peripherals and other hardware to maintain accurate inventory level metrics and minimum thresholds.
Build and curate our knowledge base sharpening your technical writing skills in the process. Maintain update and propose existing/new procedures.
Work closely with infrastructure teams and colleagues to follow the client/organizations standards and best practices.
Execute assigned activities with an emphasis on quality timeliness and budget.
Analyze and resolve incidents in a timely manner to minimize downtime for all clients.
Research and recommend innovative and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Required qualifications to be successful in this role:
What youll bring
You have a minimum of 3 to 5 years of experience working in an IT Desktop Support (office) environment.
You have an undergraduate degree in Information Technology or comparable experience.
Deep knowledge of desktop operating systems software applications hardware networking and internet technologies.
You are recognized as a highly organized employee by your peers.
Ability to manage a large inventory.
Experienced with Hardware/Software Asset Lifecycle.
Experience documenting technical information.
Ability to communicate effectively and efficiently with clients in French and English.
Exhibiting a positive attitude towards client.
Good technical and professional interaction skills.
Youre proficient in Microsoft Excel and SharePoint.
You can work in a stressful environment while performing at your best.
You will switch between different types of tasks seamlessly.
You also can perform occasional physical tasks including stooping bending reaching lifting and pushing objects of varying weights up to 40 pounds.
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $38100.00 - $76100.00.
CGIs benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation holidays and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
#LI-TM2
Skills:
- Asset Management (T1)
- Help Desk/IT Services
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.
Required Experience:
IC
Employment Type
Full-Time
