Program Coordinator 2 (Client Services/Project Manager PCN 187914)
Program Coordinator 2 (Client Services/Project Manager PCN 187914)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Effective July 1 2025 the wage for this position increased by 3%. The wage listed in this job posting reflects the increase.
This position is open to Alaska Residents only.
Please check ourresidency definitionto determine if you qualify.
This position is being recruited for in Anchorage.
What you will be doing:
The client services position is responsible for shipping sample receiving and login activities communicating with EHL clients and partners to assist with sample submission logistics and issuing test results to State Federal and commercial clients. This position is key to client satisfaction and success of testing at the EHL. If the projects tests or samples are not correct the quality of the results are already compromised before reaching the analysts. Being able to present the quality testing the EHL performs in appropriate data formats to the clients is key to the data being usable in making important decisions impacting research commerce regulatory enforcement and public health.
Our organization mission and culture:
DECs mission is to conserve improve and protect Alaskas natural resources and environment to enhance the health safety economic and social well-being of Alaskans. Clean water land and food are essential to every Alaskan. This position supports DECs mission by producing legally defensible data to protect our environment and public health including ensuring safe food and drinking water for Alaskans.
The benefits of joining our team:
As a valued member of the team the incumbent will have opportunities for training a supportive work environment and to perform work that impacts lives and livelihoods.
The working environment you can expect:
The EHL is located in its own building near the U-Med district in Anchorage Alaska with easy parking close to public transportation with sidewalks and access to Far North Bicentennial Park and Campbell Tact trails. The EHL also has bike racks and shower facilities for those who use alternate transportation or exercise (walk or run) at lunch time.
We are looking for a candidate that has experience in the following areas:
- Customer Service:Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Attention to Detail:Is thorough when performing work and conscientious about attending to detail.
- Interpersonal Skills:Shows understanding friendliness courtesy tact empathy concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity race gender disabilities and other individual differences.
- Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment
- Accountability: Holds self and others accountable for measurable high-quality and timely results. Determines objectives and sets priorities for independent daily tasks. Accepts responsibility for own actions and decisions. Complies with established control systems and rules
Special Notice:
This position will be responsible for handling samples including but not limited to food dairy water shellfish crustaceans fish and soils as well as dead animals (whole carcasses tissues bodily fluids) live animals (including mice and potentially poultry) and parasites such as ticks in specimen containers.Minimum Qualifications
Competency Based Minimum Qualifications Instructions
This job class uses competency based minimum qualifications. Please ensure your application(through work history volunteer experience (duties summary) training education licenses certifications etc.) supports how you have gained the knowledge skills abilities and behaviors (competencies) and that you possess the minimum required competencies for the job class.
Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge skills abilities (KSAs) tasks and behaviors used to describe the competency. They typically list expectations as opposed to specific tasks and are to be used only as parameters and guidelines. A competencys description is not intended to exclusively define every KSA task and behavior needed to successfully meet the competency but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.
Any combination of education and/or experience that provides the applicant with competencies in
- Analytical Thinking/Problem Solving: uses a logical systematic sequential approach to address problems or opportunities or manage a situation by drawing on ones knowledge and experience base and calling on other references and resources as necessary.
- Compliance: Knowledge of procedures for assessing evaluating and monitoring programs or projects for compliance with Federal laws regulations and guidance.
- Decision Making: Makes sound well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; causes change.
- Planning and Evaluating: Organizes work sets priorities and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
- Organizational Awareness:Knows the organizations mission and functions and how its social political and technological systems work and operates effectively within them; this includes the programs policies procedures rules and regulations of the organization.
Equivalent to those typically gained by:
Training from an accredited college or university in any field and/or progressively responsible professional experience developing planning coordinating and implementing a program project business organization or major components of a program including having administrative authority over the program/project funding staff and/or overall operations.
Special Note:
Competencies means a combination of interrelated knowledge skills abilities and behaviors that enable a person to act effectively in a job or situation.
Typically gained by means the prevalent usual method of gaining the competencies expected for entry into the job.
Training and education are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom on-line self-study and on-the-job) from accredited and unaccredited sources and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
Professional experience means work that is creative analytical evaluative and interpretive; requires a range and depth of specialized knowledge of the professions principles concepts theories and practices; and is performed with the power or right to decide or act according to ones own judgment.
Progressively responsible means indicating growth and/or advancement in complexity difficulty or level of responsibility.
Additional Required Information
DOCUMENTS REQUIRED AT THE TIME OF THE INTERVIEW
- If using training or education to demonstrate competencies please attach transcripts unofficial are acceptable as long as institution and URL are listed.
- Three (3) professional references.
- Last two (2) performance evaluations. Supervisor letter of recommendation may be used as a substitute for each unavailable evaluation.
LEGAL EMPLOYMENT
The States online recruitment system Workplace Alaska requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
Please be sure to check ourresidency definition to determine if you qualify.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.
NOTE:The State of Alaska does not provide VISA Employer sponsorships.
WORK EXPERIENCE
When using work experience not already documented in your application please provide the employers name your job title dates of employment and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.
If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: regarding the application process can be directed to the Workplace Alaska hotline at (toll free) or . If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the domains. For information on allowing emails from the domains visit the Lost Password Help page located at: STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- or in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are in the Juneau area. Requests for information may also be emailed to
For applicant password assistance please visit: InformationFor specific information about the position please contact the hiring manager:
Kelly Snyder
Laboratory Quality Systems Manager
Required Experience:
IC
Employment Type
Full-Time
