Telecommunications Coordinator- Open to CSULB Employees Only

Job Summary

This position will provide telecommunication and mobile device support to the department and campus community. Analyze wireless rates and packages and assist users with various service aspects. Analyze and process telecommunications data related to carrier billing carrier invoices vendor feeds web and systems interfaces and voice mail system. Participate in various research and support activities; including back up of other telecom positions as needed.

Key Responsibilities

• Analyze and update databases to track expenses resolve discrepancies and ensure accurate user and billing data. Conduct pre-billing checks import carrier/vendor data generate reports and assist with invoice preparation and processing. Carry out operational tasks such as managing trouble tickets and work orders responding to Telecom call queue inquiries and utilizing telecom administrative applications to fulfill end-user support requests. Coordinate wireless devices and services across the University including service activation billing repairs configurations transfers deactivations record retention and user support. Evaluate mobile telephone and device rates and service packages to ensure cost-effective solutions: Use TeamDynamix ticketing system to coordinate and help fulfill trouble tickets customer requests and project quotes and work orders.
• Conduct analysis and collection of data and import or update to departmental databases. Analyze user needs and provide user support. Provide additional analytical and operational support for various Telecommunications processes and projects including billing cycle preparation. Generate or maintain spreadsheets; participate in contract or purchasing requests as needed: Coordinate implementation of wireless and mobile devices through coordination with vendors. Test service problems and instruct users in proper use and features. Provide additional training if needed.
• Provide general customer service and support to callers and departmental contacts on a daily basis. Provide back up to front office staff for coverage as needed: Perform specialized research analysis and support functions through the use of telemanagement software and ticketing system such as analysis and compilation of weekly and monthly statistics reports containing information regarding trouble tickets and work orders received completed and in progress.
• Communicate clearly and effectively with technical and non-technical individuals within a culturally diverse campus environment. Maintains a professional demeanor. Maintains IT professional standards of anonymity for files that reside on campus servers and computer systems. Maintains confidentiality of all information. Attend and participate in departmental and team meetings. Perform other duties as assigned to meet the needs and objectives of the department and/or division.

Knowledge Skills and Abilities

Demonstrated knowledge of common tele management features and practices. Demonstrated skill with spreadsheets for further processing of data collected. Excellent verbal and written communication skills. Experience with systems analysis desired. Experience training others

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies procedures and guidelines including but not limited to safety civility information security and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the universitys commitment to a vision of excellence.

Education and Experience

Equivalent to a bachelors degree and two years of related experience are required.

Previous customer services skills preferred.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

Information Technology Services

Classification

Admin Analyst/Specialist - Non-Exempt

Compensation

Salary placement is determined by the education experience and qualifications the candidate brings to the position internal equity and the hiring departments fiscal resources.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3879 - $7488 per month.

Benefits

Excellent benefits through CalPERS (health vision dental) tuition fee waiver generous vacation and sick leave and 14 paid holidays each year.

Time Base

1.0 time-base 40 hours per week.

Duration of Appointment

This is a full-time probationary period.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior treating others with civility and respect and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

Consistent with California law and federal civil rights laws CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race sex color ethnicity national origin or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 the Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act the California Equity in Higher Education Act Californias Proposition 209 (Art. I Section 31 of the California Constitution) other applicable state and federal anti-discrimination laws and CSUs Nondiscrimination Policy. We prohibit discriminatory preferential treatment segregation based on race or any other protected status and all forms of discrimination harassment and retaliation in all university programs policies and practices.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact .

Out of State Employment Policy

California State University Long Beach as part of the CSU system is a State of California Employer. As such the University requires all employees upon date of hire to reside in the State of California.

As of January 1 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.