Patient Access Liaison, KRYSTEXXA, Cleveland, OH (Rare Disease)

Career Category

Job Description

Join Amgens Mission of Serving Patients

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

HOW MIGHT YOU DEFY IMAGINATION

If you feel like youre part of something bigger its because you are. At Amgen our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching manufacturing and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of.

Patient Access Liaison - KRYSTEXXA - Rare Disease

Live

What you will do

Lets do this. Lets change the world. The Patient Access Liaison is a field-based position that will provide logistical non-medical educational assistance to patients and caregivers as well as office and site of care staff including physicians nurses office managers and executives. The PAL works in a highly visible strong team environment to provide exceptional customer service on all levels. Specifically listen to patients interpreting their specific needs and providing friendly professional and well-informed answers to their non-medical logistical questions. The PAL will work with the patient to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. Strong knowledge and proven work history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL will work with numerous internal teams including Market Access Medical Affairs Advocacy Marketing and Site of Care to facilitate and improve patient access to insurance medications financial support resources care and outcomes.

Secure written or electronic HIPAA for patients in the assigned geography

Develop relationships with patients and caregivers by engaging via phone text email virtual or in person connections

Assess individual needs of the patient and develop an appropriate education and resource plan of action considering the patients family and team of healthcare providers to empower the patient to become their own advocate

Educate the patient on KRYSTEXXA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access

Provide information on co-pay assistance programs national foundations and free drug programs by sharing information to patients as appropriate and needed

Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies common prior authorization requirements and coding and billings requirements

Provide access and reimbursement education based on the enrolled patients KRYSTEXXA benefits to physician offices and sites of care

oEducate the physician office and/or SOC on KRYSTEXXA coverage based on the patients benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access

Investigate access challenges pre and post-infusion

Partner with Safety and PV and report AEs and product complaints through medical information.

Work closely with the Horizon cross functional team including Case Managers the Site of Care team market access matrix partners and external vendors

Adhere to professional standards compliance guidance policies and procedures federal state and local requirements

Win

What we expect of you

We are all different yet we all use our unique contributions to serve patients.

Basic Qualifications:

Doctorate degree AND 2 years of patient services and/or access and reimbursement experience

Or

Masters degree AND 4 years of patient services and/or access and reimbursement experience

Or

Bachelors degree or AND 6 years of patient services and/or access and reimbursement experience

Preferred Qualifications:

• Scientific background and ability to learn product and disease information.
• Nursing or other clinical background preferred.
• Orphan or Rare disease experience.
• Familiarity with HIPAA guidelines and FDA requirements.
• Familiarity with and Adherence to internal and OIG Compliance guidelines a must
• Ability to handle difficult patient cases and resolve hurdles.
• Ability to work in team environment and manage communication with case Liaisons and sales reps.
• Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.
• Strong analytical skills and ability to report on meaningful activity in the region.
• Proficient in Microsoft Office.
• Professional proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Potential for up to 50% travel including some overnight and weekend commitments.

Thrive

What you can expect of us

As we work to develop treatments that take care of others we also work to care for our teammates professional and personal growth and well-being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills experience and qualifications.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities including:

• Comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts.
• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models including remote work arrangements where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Application deadline

External/Internal postings:

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range