Sr. Service Engineer
Sr. Service Engineer
Posted on :
07-07-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Responsibilities:-
- Responsible for Executing Front Line Maintenance services for PSA customers as per PM schedule.
- Executing Services against any breakdown Complaint as per agreed TAT with customer.
- Maintaining NPS(Customer Satisfaction) Score > 70 for his region.
- Travel friendly for outstations (other than Delhi NCR region in north) whenever required .
- Flexible for working on odd hours based on the critical Breakdown calls .
- Maintaining equipment uptime with targeted Energy efficiency.
- Providing front line technical solutions on system upgradations to customer.
- Responsible for generating LNM pipeline as per stretched Revenue Target and working closely with Sales rep for converting them into closed opportunity.
- Responsible for Margin delivery for LNM and PSA contracts.
- Ability to learn new evolutions like significance of Digitization in HVAC technology.
- Responsible for maintaining EHS at facilities under every service deliverables liabilities.
- Maintaining Zero open complaint calls beyond agreed TAT.
- Responsible for AR collection as T&C.
- Hands on with CRM/ServiceMax for reporting .
- Knows Energy auditing and performance testing of chillers Plant room and connected Air Distribution system .
- Knows energy conservation and sustainability offerings .
- Have sales Acumen for leading service operations business in his region at front line .
- Have leadership quality to lead team.
- Have presentation skills to represent new upgrades to customer periodically and provide proactive service advisories.
Eligibility :- Diploma/Graduate from Mechanical or Electrical with minimum 6 years experience in Chillers Service execution only . Also certification from BEE / LEED /IGBC will be overarching factor.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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