Account Executive - Leisure & Hospitality Retail Practice

At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

The Role

We are seeking an experienced growth-focused Account Executive to join our Retail Leisure & Hospitality (L&H) Practice. As an Account Executive you will be responsible for managing a portfolio of Retail L&H clients which include complex high-value accounts requiring tailored risk management solutions.

This role offers the opportunity to join a large and diverse team of professionals working collaboratively toward a common goal with a focus on knowledge growth and personal development.
We are seeking motivated candidates to help support our continued success.

This role is based in our Ipswich office and will be offered on a Hybrid basis.

Client Relationship Management

Understand your clients business and their risk management needs.
Provide technical industry and subject matter expertise where required
Access and deploy expertise within specialist technical teams
Build strong client relationships based on trust
Work with the service team to deliver optimum structure price and placement strategies
Grow existing portfolio by identifying new from existing sales opportunities
Work in collaboration with and provide direction to the CSE service team

Business Development

Support the sales process to develop prospects and new business
Actively identify opportunities on account penetration and cross selling opportunities
Maintain a detailed knowledge of products and services offered
Networking with other BUs and with external specialists

Placement Management

Maintain strong working relationships with market contacts and WTW Broking Team
Ensure transparency of agency and other commitments made to markets and clients
Ensure compliant processing of contracts as per FCA and contract certainty requirements
Check market presentations client documentation and Policy coverage as appropriate
Support programme and pricing structures to best meet client need

Operational and Service Delivery

Deliver excellent client service adhering to WTW policies procedures and service standards
Support the BU in budgeting forecasting and tracking of revenue
Support solutions and proposals for clients to ensure optimum client retention rates
Development of annual client service plans
Support the management of KPIs/SLAs to ensure targets are met
Provide feedback on corrective action required to retain clients or enhance process performance actively supporting the implementation of any actions that are put in place.

The Requirements

Extensive knowledge of account development and appropriate tools
Strong knowledge of annual renewal cycle responsibilities and ability to project manage the process of renewal in conjunction with Account Directors and other members of the servicing team
Excellent technical insurance knowledge across all major classes
Relevant industry / sector experience preferred
Skilled at building relationships with clients prospects associates and external specialists
Ability to represent the practice and WTW with integrity
Excellent communication negotiation and influencing skills
Preferably educated to a degree level with professional qualifications of ACII or similar

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email