We are a globally diverse and multicultural organization with 8000 colleagues operating out of 40 countries earning about 3 billion EUR in 2023. In addition to a competitive salary and benefits package we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us!Your responsibilities:As a Customer Relations Representative you will:Serve as the primary point of contact for supply between FLS and designated strategic customers ensuring all service expectations are met or frequent onsite meetings with customers to gather feedback present and review KPIs and SLAs identify issues and drive collaborative capture and integrate customer feedback operational insights and performance data into internal demand planning and execution closely with cross-functional teamsSales Repairs Field Services and Supply Chain highlight gaps in service delivery and drive continuous as the glue between customer expectations and internal operations translating insights into tangible performance contractual obligations and risks and ensure that both parties fulfill their commitments and maximize the value of forecast accuracy by analyzing demand trends onsite stock levels customer parts consumption and aligning this data with contractual agreements such as:Forecast Purchase Agreements (FPAs)Consignment AgreementsStocking Agreements Present service metrics and insights to customers during regular reviews ensuring transparency accountability and continuous to internal operational planning and strategy development by representing the customer perspective. Key Skills & CompetenciesRelationship Management: Proven ability to build and maintain strong trust-based relationships with stakeholders at all organizational : Skilled in capturing documenting and conveying customer insights and requirements both verbally and in Thinking: Capable of interpreting operational and forecast data to improve accuracy and drive -Functional Coordination: Ability to align internal stakeholders around customer objectives and manage complex service delivery Management: Experience tracking and improving KPIs and SLAs to drive operational Solving: Proactive issue resolution with a customer-centric Skills: Confidently lead business reviews present findings and recommend improvements to customer leadership and internal Knowledge: Understanding mineral processing and mining Management: Oversee agreements with Sales throughout their entire lifecycle from creation and negotiation to execution monitoring and eventual renewal or you bring:Bachelors degree in business Engineering Supply Chain Management Contracts Management or related field and or35 years of customer-facing experience in a B2B operational or supply chain role (mining or heavy industry experience preferred).Strong proficiency in Microsoft Excel PowerPoint and data visualization/reporting with PDM ERP and CRM systemsWillingness to travel frequently to customer locations across North an equal opportunity employer FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are the stronger our team we offerCompetitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income. Competitive benefits package including Health Insurance Personal Accident / Disability Group Term Life Insurance Annual health check-up and voluntary insurance -life balance with a flexible work schedule so you can focus on professional and personal to recharge through PTO days (with up to 10 days carry forward as Earned Leave stock)Employee Assistance program for you and your immediate family A global network of supportive colleagues and growth opportunitiesContinuous development and training in your area of expertise within a global OrganizationFLSmidth is the leading supplier of engineering equipment and service solutions to customers in the mining and minerals industries for more information please visit Experience:
Unclear Seniority
Customer Relations Representative
