drjobs Analyst I, Authentication and Contact Strategy

Analyst I, Authentication and Contact Strategy

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1 Vacancy
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Job Location drjobs

Omaha, NE - USA

Monthly Salary drjobs

$ 46679 - 77020

Vacancy

1 Vacancy

Job Description

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.

Our Modern Flexible Workplace:

We believe in a Modern Flexible Workplace and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners caregivers and individuals with disabilities to thrive at our company. We invite you to consider what a Modern Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work onsite for three (3) or more days a week and will have a dedicated workspace when working onsite. Work location is subject to change based on business needs.

Summary of the Job:

The Analyst I Authentication and Contact Strategy is accountable for routine monitoring related to potential fraudulent activity on customer accounts. The role is also responsible for working with customers to validate transactions and engaging relevant business unit contact regarding risk issues related to fraud activity.

The shift will be 9A-6P Monday Tuesday Wednesday Thursday & Sunday. Training will be approximately 3 months onsite Monday-Friday 8A-5P. The employee will then transition into 9A-6P after released from will be all onsite at the position will require 3 days in the office 2 days at home.

About This Role:

Duties may include:
Monitor evaluate and investigate potential suspicious activity
Work account takeover fraud application bust out synthetic ID and other suspicious activity queues/reports
Work with customers to validate high risk transactions or close and status accounts with confirmed fraud
Engage business units to solve potential at risk issues
Provide feedback to analysts and management on trends

The Ideal Candidate for This Role:

Fraud experience

PRM

Excel

Business Objects

SQL

Compensation:

Compensation range (base pay): $46679.00-$77020.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:

  • Medical Dental Vision Insurance

  • 401k With Matching Contributions

  • Time Off Programs

  • Health Savings Account (HSA)/Dependent Care

  • Employee Banking

  • Growth Opportunities

  • Tuition Assistance

  • Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.

Job number: R-

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download EEO is The Law Self-Print Poster

Click here to download EEO is The Law Supplement for Federal Contractors

Click here to download EEO is The Law GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.


Required Experience:

IC

Employment Type

Full-Time

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