Staff Cloud Devops Engineer (AWS)
Staff Cloud Devops Engineer (AWS)
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Job Description
Job Description
At Zendesk we truly believe that to build a great product you have to have great people. We enjoy working with other learning focused people who care about both the customer and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all are responsible for our product and enjoy the impact we have improving it.
The Contact Center team is looking for a hardworking DevOps engineer to help take Zendesk products to the next level in terms of functionality and integrations. Youll be joining a team that works on our Voice products. Voice is a complex real-time application that needs to be robust scalable and maintainable. Youll have the passion patience and determination to deliver high quality software to meet our customers needs. Does this sound like you
What youll do
Architect build and monitor scalable high-performance AWS infrastructure solutions.
Partner with cross-functional teams to guide product development from an infrastructure and cloud architecture perspective.
Lead efforts to build optimize and scale CI/CD pipelines.
Drive security and compliance initiatives across the engineering organization.
Champion continual improvement in infrastructure reliability performance and cost optimization across teams.
Take a leading role in resolving production incidents applying lessons learned to enhance system resilience.
Foster a culture of continuous learning and technical excellence by sharing knowledge and mentoring teammates.
Influence technical direction and infrastructure decisions for large complex projects.
What you bring
8 years of professional devops experience with expertise in AWS environments.
Deep knowledge of the AWS Well-Architected Framework.
Proficiency deploying infrastructure as code especially with CloudFormation.
Demonstrated leadership in driving devops and infrastructure initiatives.
Significant experience supporting and debugging production systems with strict SLAs.
Expertise in designing and improving CI/CD pipelines.
Strong background in systems architecture and large-scale distributed systems.
Advanced proficiency in Ruby or Go.
Exceptional communication and leadership skills.
AWS Associate Professional or Specialty Certifications highly considered
Tech Stack & Tools
AWS services we use include: CloudFormation Lambda CloudWatch SNS Kinesis EventBridge Elasticache S3 CloudFront Organization Control Tower KMS Secret Manager EKS ECR DynamoDB VPC API Gateway Cognito
We communicate over Slack and use Zoom for meetings etc. Google Docs JIRA Confluence are our most used collaboration tools.
#LI-KM7
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Staff IC
Employment Type
Full-Time
