Apprentice Hospitality Team Member
Apprentice Hospitality Team Member
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Job Description
Shepherd Neameisexcited to be recruiting for an ApprenticeFood and Beverage Team Memberto join us.
After a period of closure for redevelopment the pub is set to reopen in early September. Were looking for the right person to join us ahead of this and help bring our exciting reopening to life.The White Horse & Bower is a friendly local in the heart of London and close to the Houses of Parliament in Westminster. It is a short walk from Victoria Station St James Park and Londons famous Tate Britain so we have a very diverse customer base and a warm welcome together with great food and drink is on offer to all when you arrive.
Are you ready to kickstart your career in hospitality withone of Britains oldest and most loved brewers Shepherd Neame is on thelookout for enthusiastic people-focused individuals to join our newly launchedHospitality Academy as Apprentice Front of House Team Members.Whether youre fresh out of school changing careers orsimply passionate about great service this is your chance to earn while youlearn in a vibrant fast-paced environment all while gaining a nationallyrecognised qualification through our expert training partner HIT Training. Takea look at the brochureon this link!
Qualificationlink via Skills England
What Youll Be Doing:
- Delivering warm friendly and memorable service to ourguests
- Taking orders serving food and drinks and keeping thefront of house running smoothly
- Learning the ropes of hospitality operations from industryprofessionals
- Working as part of a supportive team in one of our iconicpubs or hotels
- Growing your confidence communication and customer serviceskills
What Youll Gain:
- A structured apprenticeship programme with HIT Training
- A nationally recognised hospitality qualification
- Hands-on experience in a real working environment
- Ongoing support and mentoring from experienced team members and managers
- Opportunities to progress within Shepherd Neame after yourapprenticeship with further development
Who Were Looking For:
- A positive attitude and a genuine passion for hospitality
- Great communication and teamwork skills
- Willingness to learn and grow in a fast-paced setting
- No previous experience required just bring yourenthusiasm!
WHATS IN IT FOR YOU
- Competitive hourly pay rate
- A share of tips in addition to your hourly pay
- Early wage withdrawal scheme
- 25% discount on food and drink at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
- Sheps Hut discounts and special offers hub on 100s of high street shops and services
- Access to a Workplace Mental Health Platform
- Company pension plan
- The opportunity to develop & move within our pubs the Brewery & Support Office
- Flexible working hours
- Nationally recognised qualification
As part of the apprenticeship journey Level 2 Food & Beverage Team Member apprentices will attend workshops meet with their tutor learn new skills and knowledge via their online portfolio and be supported by their manager and Apprenticeship Lead.
Specialist areas in hospitality include food and beverage service serving alcoholic beverages barista food preparation housekeeping concierge and guest services reception reservations and conference and banqueting. The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer whether they are eating in a restaurant drinking cocktails in a bar ordering room service in a hotel or attending a business conference feels welcomed and looked after. Apprentices will have a vocational trainerassigned to them and will meet with their manager for regular progress reviews.
What do we need from you
- The course Length is 8 - 12 months plus up to 3 months for End Point Assessment
- Bring your passion and love for customer service
- You will need to attend training at the Hospitality Academy for your workshops
Am I Eligible If you can answer yes to the below you are eligible!
- Starting a career in hospitality or up skilling yourself at entry level positions in the work place
- You have to be aged 16 years or over
What are my next steps once I complete my apprenticeship
Once you have successfully completed this level 2 apprenticeship this may progress into a supervisor or team leader role. Hospitality Supervisor Level 3 would be the most suitable apprenticeship course progression alongside our internal career pathway program.
WHO ARE WE
Britains oldest brewer Shepherd Neame has been based in the market town of Faversham Kent for over 300 years. An independent family business we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East from the historic heart of the City to the Kent coastline. We employ around 1500 team members across our pub estate and more than 270 at our Brewery and Support Office.
Shepherd Neame maybe Britains oldest brewer but our approach is anything but old-fashioned. Weare an authentic independent business yet flexible and agile and that hasenabled us to survive and thrive based on the following Sheps Skills:
- Working Together
- Pride and Passion
- Authenticity
- Sheps Spirit
Employment Type
Full-Time
