Order Management Specialist (f/m/d)
Order Management Specialist (f/m/d)
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Job Description
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy infrastructure chemicals and minerals safely efficiently and more sustainably.
Were the first software business in the world to have our sustainability targets validated by the SBTi and weve been recognized for the transparency and ambition of our commitment to diversity equity and inclusion. Weve also recently been named as one of the worlds most innovative companies.
If youre a curious and collaborative person who wants to make a big impact through technology then we want to hear from you! Find out more at AVEVA Careers.
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Job Title: Associate Order Management
Location: Frankfurt (Germany) or Cambridge (UK)
Employment Type: Contract 9 months
The job
As part of the Commercial Operations Team the Order Management Associate will ensure the administrative aspect of the order processing. This position focuses heavily on having an eye for detail and on being able to provide prompt and accurate responses to customer inquiries.
Responsibilities
- Consistently inputting and updating information to ensure accuracy of customer records.
- Process and fulfill orders in our transactional systems.
- Partnering with internal customers to ensure information is collected correctly for order processing including matching Quote PO and other agreements.
- Assist and satisfy internal and external customers professionally in a friendly collaborative and concise manner by providing the required information.
- Escalate partner/customer problems issues and concerns to most appropriate person when necessary.
- Follow-up in a timely accurate and proactive manner on open issues tasks activities and unresolved items.
Skills & Qualifications
Ideal Skills
- Proficient in use of Microsoft Office products (Outlook Word Excel) required
- Experience with CRM System SalesForce. ORACLE knowledge a plus
- Detail-oriented with the aptitude to manage multiple tasks
- Strong analytical troubleshooting and problem-solving abilities
- Excellent verbal and written communication skills
Desired skills
- Ability to adapt to changing environment without sacrificing customer satisfaction or quality
- Strong organization skills
- Excellent verbal and written communication skills
- Team player with a positive attitude
- German fluency is a plus
Finance at AVEVA
Our team of almost 500 Finance professionals are central to AVEVAs 1bn business. We cover everything from procurement and FP&A to sales forecasting and internal risk management and were playing a leading role in our companys transition to a subscription-based business model.
AVEVA is laying the groundwork for serious sustainable growth meaning theres a lot for the team to do and a lot of interesting opportunities. Weve got a skilled and well-staffed team strong leadership with a clear vision and a big role to play in the businesss transformation: its a great time to be joining us!
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
