Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
Join our team as a remote Customer Service Representative delivering outstanding support and building positive relationships with our customers. This role is ideal for motivated individuals who enjoy helping others and thrive in a virtual environment. No experience is necessarywe provide comprehensive training.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone email or live chat
Assist customers with product information order status account issues and troubleshooting
Maintain detailed records of customer interactions in CRM systems
Resolve customer complaints with patience and empathy escalating complex issues when necessary
Follow company policies to ensure consistent service quality
Gather customer feedback and share insights for continuous improvement
Qualifications
High school diploma or equivalent
Excellent verbal and written communication skills
Empathetic attitude and patience
Basic computer skills; familiarity with chat email and CRM tools preferred
Ability to work independently and manage time effectively
For experienced candidates:
3 years in remote customer service or related roles
Proficiency with customer support software and communication tools
Strong problem-solving and conflict resolution skills
Ability to handle high call/chat volumes with professionalism
Attributes & Skills
Self-motivated reliable and adaptable
Strong listening skills and emotional intelligence
Ability to navigate challenging situations calmly
Comfortable working independently in a remote setting
Skills : Communication Skills,Attention to Detail,Empathy and Active Listening,Problem-Solving Skills,Patience and Resilience,Product Knowledge,Time Management,Adaptability,Conflict Resolution,Positive Attitude,Multitasking Ability,Technical Skills (e.g., CRM software),Teamwork,Decision-Making,Interpersonal Skills,Conflict Resolution Skills
Employment Type
Full Time
