- Provide IT support to employees (hardware software network issues).
- Diagnose and resolve technical problems (e.g. login errors printer malfunctions software glitches).
- Assist in installing configuring and updating OS applications and tools (e.g. Windows macOS MS Office antivirus).
- Set up and maintain workstations laptops peripherals and mobile devices.
- Follow IT security protocols (e.g. data backups password policies access controls).
- Ensure compliance with company IT policies and regulatory standards.
- Maintain logs of IT requests resolutions and system changes.
Requirements
Qualification. Bachelor s in Information Technology / Computer Sciences.
Experience. Minimum 2 years in a similar Help Desk Technician Desktop Support Analyst or Junior IT Officer role providing direct end-user support.
Technical Skills:
Network troubleshooting.
Proficiency in Windows / macOS MS 365 basic networking (TCP/IP DNS VPN).
Familiarity with helpdesk software (e.g. Zendesk Freshservice).
Hands-on experience with hardware repairs/replacements and inventory management.
Soft Skills:
Problem-solving communication and time management.