Global Payments Quality Manager
Global Payments Quality Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you looking to join a team where you can leverage your managerial and high-level communication skills We have an exciting opportunity to help expand your knowledge skills and abilities. You have found the right team!
As a Global Payments Quality Manager within the Cross-Functional team you will be responsible for managing a team of Analysts responsible for testing and analyzing processes data and completed work across supported team and products. You will monitor day-to-day quality assurance reviews participate in cross functional calibration meetings provide guidance and work collaboratively with stakeholders to ensure performance is monitored communicated and implemented in accordance with controls and Standard Operation Procedures (SOPs). You will analyze results to identify trends and work with business partners to drive solutions to issues. You must have robust leadership and analytical skills the ability to manage time and a willingness to tackle new and difficult challenges. In addition you should have some level of understanding of banking systems and experience working on small projects and driving automation.
Job responsibilities
- Lead and develop a team of analysts across locations to meet quality business personal goals and manage performance
- Manage and maintain resources for the quality program across multiple products
- Create and implement quality strategies as part of the leadership team
- Lead and participate in automation effort and small projects
- Participate in and provide operational quality support for audits and control testing
- Review quality data to identify trends and partner with business leaders to improve quality
- Design implement and manage quality assurance programs
- Collaborate with quality leaders to continually enhance and mature the quality program
- Support root cause and corrective action analysis planning and verification
- Proactively review charters procedures and processes for updates and enhancements
- Identify gaps and compile data trending results and present quality assurance metrics results and potential recommendations to leadership
Required qualifications skills and capabilities
- 5-7 years experience in Financial Services Risk Management or Wholesale Payments with a bachelorsdegree or equivalent experience is required
- Extensive knowledge of quality management best practices root cause and corrective action and defect elimination
- Excellent verbal and written communication skills and ability to adapt style to the appropriate audience
- High-level communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
- Robust interpersonal skills and ability to collaborate with key stakeholders
- Self-motivated strategic and results oriented with a focus on problem resolution
- Ability to manage expectations deliver results and effectively communicate outcomes
- Experience with automation tools such as Alteryx UI Path Large Language Models (LLM) etc
- Demonstrates leadership skills and flexibility in a fast-paced environment
- Independent decision making and critical thinking skills
- Advanced Microsoft Office skills including Excel PowerPoint and Word
This position is not eligible for H-1B Visa or sponsorship
Required Experience:
Exec
Employment Type
Full-Time
